Important
Refer to the Guidelines for the Provision of Relevant Services (Health and Related Services) for the code of conduct that all service providers, including rehabilitation providers, must comply with.
Workers compensation services
Workplace rehabilitation providers (WRPs) must be approved by SIRA to work in the NSW Workers Compensation Scheme.
How to become an approved workplace rehabilitation provider
Prior to making an application, applicants should submit:
- an expression of interest (EOI) at any time during the year by emailing SIRA at providers@sira.nsw.gov.au
- details of a nominated individual to be the single point of contact with SIRA and have authority to make decisions on behalf of the applicant.
After receiving an EOI, SIRA will conduct a preliminary meeting to ensure you understand:
- the workplace rehabilitation provider approval framework
- the annual reporting, self-evaluation requirements and relevant resources
- the application form to become a SIRA approved workplace rehabilitation provider.
Applying for SIRA approval
After submitting an EOI, you will need to apply to SIRA following the process outlined in the Workplace rehabilitation provider approval framework.
If your application is approved, a Certificate of Approval can be granted for up to 3 years.
Workplace rehabilitation services
Workplace rehabilitation services are usually delivered at the workplace in consultation with all people and may involve:
- assessing the activities a worker can currently perform
- assessing available suitable work options
- advising about modifications for the work environment or work practices to reduce work demands
- designing a recovery at work plan with the worker, their employer and doctor
- advising about work options when the worker is unable to recover at work with their pre-injury employer
- facilitating workplace discussions if a workplace relationship issue is impacting a worker’s recovery at work
- assisting a worker to find work with a new employer.
What to expect from your workplace rehabilitation provider fact sheet provides information to workers and employers about the role of the provider.
Workplace facilitated discussion
Workplace facilitated discussion (WFD) is a meeting conducted by a third party to resolve workplace conflict and help recovery at work.
Motor crash compensation services
Rehabilitation providers don’t need a SIRA provider number to deliver treatment services in the NSW Compulsory Third Party (CTP) Scheme.
Referral for rehabilitation provider services will usually be initiated by the CTP Green Slip insurer making contact with the provider.
The insurer may make a referral for rehabilitation provider services for:
- an assessment only, specifying the issues to be addressed (for example review of capacity, review of treatment, vocational, workplace or education assessment or care needs assessment) and a summary of recommendations
- an assessment and rehabilitation plan when it is apparent services will be required.
Once a referral has been received, you may want to contact the insurer with any questions about the referral. The insurer may have additional information available that is relevant to the referral.
You must always get approval from the insurer before providing services, including initial assessment, to ensure accounts will be paid.
You might also need to use the certificate of capacity and the Allied Health Treatment Request.
A step by step guide is available
Fees and invoicing
There are no gazetted fees for workplace rehabilitation providers in the NSW workers compensation scheme.
You must have insurer approval before commencing services and must present itemised invoices before payment can be made.
See fees paid for workers compensation services for more information.
Get treatment approval first
If the insurer denies liability, or declines a treatment request because it does not meet 'reasonable and necessary' criteria, your patient is personally responsible for payment of accounts.
So before treating your patient please confirm they have submitted a CTP claim and you have approval from the insurer to start treatment.
Insurers must provide a written response within 10 days of the request being received.
SIRA currently does not have gazetted fees for rehabilitation providers working with a motor accident claimant.
More information about fees can be found in Providing rehabilitation services in the NSW CTP schemes - FAQs.
Without prejudice payments
Insurers may offer to pay for treatment on a ‘without prejudice’ basis, which means they cover costs without formally accepting liability.
You should always secure this agreement in writing before providing services.
Specialised job seeking services
Workers seeking new employment can ask for support from a workplace rehabilitation provider with specialist job seeking skills. The specialist job seeking model identified by a WRP will outline the services delivered, which may include:
- negotiating a job placement strategy that outlines the services to meet the worker's needs
- preparing the worker to independently seek and obtain a new employment
- facilitating job search and placement support for job seekers
- providing assistance with elements of job seeking skills
- addressing any barriers for return to work.
For workplace rehabilitation providers applying for the specialist job seeking service stream, the application must:
- meet all conditions outlined in the Workers compensation workplace rehabilitation provider approval framework
- identify an evidence based specialist job seeking model
- be based on the guiding principles of developing a model
- outline the specific cohort the model can assist
- clearly differentiate how it is different from workplace rehabilitation management.
The SIRA approved specialist job-seeking services are listed below.
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Find a specialist job seeking service
SIRA has approved the workplace rehabilitation providers below to deliver specialist job seeking services in the corresponding cohort.
Workplace rehabilitation provider
Approved cohort
Actual Rehab Pty Ltd
- Culturally and Linguistically Diverse (CALD) Populations or those of Non English Speaking Backgrounds (NESB)
- Mature Aged Workers
- Workers located in rural areas
Advanced Personnel Management
- For mature aged, and culturally and linguistically diverse workers
Career Management Services
- Recruitment model of job seeking for all workers
Greenlight HC
- For workers with acquired and traumatic brain injury and mature workers aged between 50 – 65 years
Head2work
- For workers with brain injury
IOH Health
- Ex-offender
- Aboriginal and Torres Strait Islander
Keystone Professional
- For workers with brain injury or neurological conditions
JK Corporate Resourcing
- For culturally diverse workers and workers with psychological injury
Konekt
- For workers with brain injury
My Social Support Network
- For workers with socially isolated, mature age (>45), and experiencing a work-related psychological injury
ORS
- At least one diagnosed primary or co-morbid mental health condition and have not yet returned to work after 6 months or more due to illness or injury
Prestige Health Services Australia
- For workers with brain injury
Proactiv People Pty Ltd
- Mental disease
Rehabco
- For workers with psychological injury or illness including affective disorders and trauma related disorders including PTSD
Rehabilitation Services by Altius
- For mature workers
Resilia
- Psychological injury
WorkFocus Australia
- Psychological conditions
Any changes to the workplace rehabilitation provider’s approval for this service will be reflected in the this table.
Find a health provider
Find an approved health care provider, medical practitioner, consultant or rehabilitation provider.
Forms you might need
Updated 22 May 2025