A NSW Government website
MySIRA News Contact us
NSW Government
State Insurance Regulatory Authority

Strategy

SIRA's purpose is to ensure NSW insurance schemes protect and support the people who need them, now and in the future.

SIRA 2028 Strategy

The SIRA 2028 Strategy was launched in February 2025.

As the needs of SIRA's customers and communities evolve, SIRA remains committed to delivering on its purpose and public value. SIRA's new strategy clarifies its strategic role and outlines its goals for the next 3 years.

Read the SIRA 2028 Strategy booklet.

Purpose

SIRA's purpose is to ensure NSW insurance schemes protect and support the people who need them, now and in the future. SIRA does this by striving to be a customer-centred, intelligence-led, risk-based regulator.

Outcomes

SIRA strives to achieve improved outcomes for people in NSW to ensure:

  • People can access the support they are entitled to.
  • People are protected by affordable, stable and accessible insurance schemes.

SIRA does this by striving to achieve outcomes across the schemes to ensure:

  • Schemes are trusted, financially sustainable and accessible.
  • Regulated entities comply with obligations and are held accountable.

Goals

GoalsKey objectives
Putting customers at the centre
  • Listen to SIRA's customers* and make decisions that will lead to the best outcomes for them.
  • Make it simple and easy for customers to access the system, information and support when they need it.
High performing
people and operations
  • Build a positive work culture that supports diversity and empowers SIRA's people to learn, grow and work at their best.
  • Enhance people’s capability to deliver strong governance and operational excellence.
Holding regulated
entities to account
  • Take strong, intelligence-led, risk-based regulatory action.
  • Continue to build on SIRA's regulatory approach for supervision and enforcement.
Strengthening the
regulatory environment
  • Engage with stakeholders to improve scheme design, policy and performance.
  • Lead strategic level collaboration to improve scheme outcomes.
Enhancing data and
digital capability
  • Strengthen SIRA's data governance capability.
  • Ensure SIRA's operations are underpinned by secure and effective systems.

*Specifically, people with an injury or claim (and their families/carers) and policy holders. They are at the centre of everything SIRA does.

More information

Updated 18 February 2025

Share this page

Back to top