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Contact us

You can contact us by phone, online form, email, by mail or in person. If you’d like an appointment, please call first so we can direct you to the right office.

Phone numbers

Green slips and motor accident compensation

1300 656 919 (8:30 am to 5 pm, Monday to Friday) or +61 2 9272 1200 if you are calling from overseas.
Contact CTP Assist for inquiries or help with a claim, to provide feedback or lodge a complaint (eg about our services).

1800 600 444 (during normal business hours).
Contact the Insurance Fraud Hotline to report fraud or non-compliance.

1800 347 788 (8:30 am to 5 pm, Monday to Friday)
Contact our Dispute Resolution Service for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider).

Workers compensation

If you have been unable to resolve your workers compensation issue with the insurer in the first instance, there are new pathways you can take from 1 January 2019:

13 10 50 - SIRA

(8:30am to 5pm, Monday to Friday, excluding public holidays).

If you are an employer, insurer or other stakeholder, please contact us if you have an unresolved enquiry or a complaint relating to workers compensation.

If you are a worker, please contact us if you have a complaint about your employer or provider (i.e. treatment provider).

SIRA offers an out-of-hours answering service if you need help outside of our normal hours of operation.

13 94 76 - Workers Compensation Independent Review Office (WIRO)

If you are a worker (or their representative) with an unresolved workers compensation enquiry, or a complaint about the insurer, please contact WIRO for support.

If you are experiencing any type of emergency affecting your personal safety please call triple zero (000) immediately.

Home building compensation

13 10 50 - SIRA Customer Service Centre

(8:30 am to 5 pm, Monday to Friday, excluding public holidays).

Contact the SIRA Customer Service Centre for enquiries or help with a claim relating to home building compensation.

If you are Deaf, hard of hearing or speech-impaired, you can contact us through the National Relay Service; just ask for the relevant number listed above.

If you need an interpreter, you can contact us through TIS National by calling 13 14 50 and asking for the relevant number listed above.

Online enquiry forms

Green slips

Online enquiry form
For enquiries relating to green slips.

Report fraud
To report fraud or non-compliance.

Motor accidents compensation

Online enquiry form
For enquiries, to provide feedback or lodge a complaint (e.g. about our services), or to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider).

Online claims advice form
For help with a claim.

Report fraud
To report fraud or non-compliance.

Workers compensation

If you have been unable to resolve your workers compensation issue with the insurer in the first instance, there are new pathways you can take from 1 January 2019.

Workers compensation online enquiry form - SIRA
If you are an employer, insurer or other stakeholder, please use this form to contact us if you have an unresolved enquiry or a complaint relating to workers compensation.

If you are a worker (or their representative), please use this form to contact us if you have a complaint about your employer or a provider (i.e. treatment provider).

Online enquiry - WIRO
If you are a worker (or their representative) with an unresolved enquiry, or a complaint about the insurer, please visit the Workers Compensation Independent Review Office (WIRO) website for information on how to lodge an online enquiry, or call WIRO on 13 94 76.

Home building compensation

Online enquiry form - Home Building Compensation

Emails

Green slips and motor accidents compensation

ctpassist@sira.nsw.gov.au
Contact CTP Assist for enquiries or help with a claim, to provide feedback or lodge a complaint (eg about our services).

report.fraud@ifba.online
To report fraud or non-compliance.

drsenquiries@sira.nsw.gov.au
Contact our Dispute Resolution Service for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider).

Workers compensation

If you have been unable to resolve your workers compensation issue with the insurer in the first instance, there are new pathways you can take from 1 January 2019:

If you are an employer, insurer or other stakeholder:

Please email contact@sira.nsw.gov.au if you have an unresolved enquiry or complaint related to workers compensation.

Please email customerfeedback@sira.nsw.gov.au to provide feedback or lodge a complaint about our services.

If you are a worker:

Please email complaints@wiro.nsw.gov.au if you have an unresolved enquiry or complaint about the insurer.

Please email contact@sira.nsw.gov.au if you have a complaint about your employer or provider (i.e. treatment provider).

Home building compensation

contact@sira.nsw.gov.au
For enquiries or help with a claim.

customerfeedback@sira.nsw.gov.au
To provide feedback or lodge a complaint (e.g. about our services).

Addresses

Green slips and motor accidents compensation

Postal and business address:

Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Workers compensation

Postal address:
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow NSW 2252

Business address:
State Insurance Regulatory Authority
92-100 Donnison Street,
Gosford NSW 2250

If you are a worker with an unresolved workers compensation enquiry, or a complaint about the insurer, please use WIRO's address:

Workers Compensation Independent Review Office (WIRO)
1 Oxford Street
Darlinghurst NSW 2010

Home building compensation

Postal and business address:
Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Complaints and feedback about us

Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints.

Find out more about how to make feedback or complaints about us.

Contact details for motor accidents complaints and feedback

To make a complaint or provide feedback about our motor accidents services you can contact us by:

Phone: 1300 656 919

Email: CTPassist@sira.nsw.gov.au

Online: general enquiries form

Post:
State Insurance Regulatory Authority,
GPO BOX 2677  
Sydney NSW 2001
or DX 1517 Sydney

Contact details for workers compensation complaints and feedback

To make a complaint or provide feedback about our workers compensation services you can contact us by:

Phone: 13 10 50 (Monday to Friday, 8:30 am till 5:00 pm).

Email: customerfeedback@sira.nsw.gov.au

Online: general enquiries form

Post:
Workers Compensation Regulation
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow, NSW 2252

What about privacy?

Any personal or health information you give to us will be handled strictly in accordance with NSW privacy laws.

To investigate and help resolve your complaint, we may need to give your details to third parties such as your insurers. If you don’t want us to do this or are concerned about how your personal information has been managed, please let us know.

Other contact details

Workers Compensation Independent Review Office (WIRO)

WIRO assists injured workers with their workers compensation related enquiries and helps to resolve their complaints about the insurer.

WIRO is an independent statutory office with a variety of roles, which include:

  1. dealing with complaints made by injured workers who are unable to resolve enquires about their claim or complaints with the insurer, in the first instance
  2. managing the provision of legal assistance for injured workers
  3. conducting the procedural reviews of insurers' work capacity decisions, for decisions by the insurer before 1 January 2019.

See their contact details

Workers Compensation Commission (WCC)

The Commission resolves disputes between workers and their employers (insurers). The WCC is separate to SIRA.

See their contact details.

Enquire about an existing merit review application

Phone: 02 9284 2284 (8:30 am to 5 pm, Monday to Friday).
To enquire about an already submitted merit review with SIRA's Merit Review Service,

Email: mrs@sira.nsw.gov.au

Postal and business address:
SIRA Dispute Resolution Services
Level 19, 1 Oxford Street,
Darlinghurst NSW 2010

Media enquiries

For media enquiries only:

Phone: 0438 108 797
Email: media@finance.nsw.gov.au

Website feedback

For any suggestions or compliments on the website, complete our website feedback form.

Nominal Defendant

Sometimes people are injured by a vehicle that was uninsured or unidentified (eg hit and run), meaning the injured person wouldn’t usually be able to apply for CTP compensation.

However, in NSW all insurers are required to be part of the Nominal Defendant fund. Where a vehicle is uninsured, or unidentified the injured person can make a claim through the Nominal Defendant, meaning they don’t go without adequate treatment or compensation.

Phone: 1300 656 919

Subpoenas and summons

For legal documentation to us (including subpoenas, directions, notices and correspondence) relating to any legal matter.

Post:

The Proper Officer

Access to Information

State Insurance Regulatory Authority

McKell Building

Level 6

2-24 Rawson Pl

Sydney, NSW

Enquiries: Any enquiries regarding subpoenas or summons should be referred to gipa@sira.nsw.gov.au

Numbers to call if you have a speech or hearing impairment, or need an interpreter

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service. You will need to ask for the relevant number listed above.

If you need an interpreter, you can contact us through TIS National by calling 13 14 50 and asking for the relevant number listed above.

Access to information

We publish a large volume of materials. Under the Government Information (Public Access) Act 2009, much of this information is available for you to access, free of charge.

For workers compensation:

Phone: (02) 9619 8672

Email: gipa@finance.nsw.gov.au

For motor accidents:

Phone: (02) 9619 8672

Email: gipa@finance.nsw.gov.au