Contact us
You can contact us by phone, online form, email, or by mail.
Due to COVID 19 mail services may be delayed. We recommend where possible for people to contact us via the digital forms below, email or phone.
Phone numbers
Green slips and motor accident compensation
Contact CTP Assist for inquiries or help with a claim, to provide feedback or lodge a complaint (about our services, legislation or providers) on 1300 656 919 (8:30 am to 5 pm, Monday to Friday) or +61 2 3814 0301 if you are calling from overseas.
Contact the Independent Review Office (IRO) to lodge a claims complaint about an insurer 13 94 76 (8:30am to 5:00pm, Monday to Friday)
Contact CTP Assist to report fraud or non-compliance on 1300 656 919 (8:30am to 5pm, Monday to Friday).
Contact the Personal Injury Commission for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider). 1800 742 679 (8:30am-5 pm, Monday to Friday)
If you are experiencing any type of emergency affecting your personal safety please call triple zero (000) immediately.
Workers compensation
13 10 50 - SIRA (8:30am to 5pm, Monday to Friday, excluding public holidays).
If you are an employer, insurer or other stakeholder, please contact us if you have an unresolved enquiry or a complaint relating to workers compensation.
If you are a worker, please contact us if you have a complaint about your employer or provider (i.e. treatment provider).
SIRA offers an out-of-hours answering service if you need help outside of our normal hours of operation.
13 94 76 - Independent Review Office (IRO). If you are a worker (or their representative) with an unresolved workers compensation enquiry, or a claims complaint about the insurer, please contact IRO for support.
If you are experiencing any type of emergency affecting your personal safety please call triple zero (000) immediately.
Contact the Personal Injury Commission for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider). 1800 742 679 (8:30am-5:00pm, Monday to Friday)
Home building compensation
13 10 50 - SIRA Customer Service Centre
(8:30 am to 5 pm, Monday to Friday, excluding public holidays).
Contact the SIRA Customer Service Centre for enquiries or help with a claim relating to home building compensation.
If you are deaf, hard of hearing or speech-impaired, you can contact us through the National Relay Service; just ask for the relevant number listed above.
If you need an interpreter, you can contact us through TIS National by calling 13 14 50 between 8:30am and 5:00pm Monday - Friday and asking for the relevant number listed above.
Online enquiry forms
Green Slips
Online enquiry form
For enquiries relating to green slips.
Report CTP fraud
If you've seen or suspect a fraudulent CTP personal injury claim, or any other fraud against the CTP scheme, you can report this by:
- calling CTP Assist on 1300 656 919
- sending an email to [email protected]
- writing to Enforcement & Prosecutions, Locked Bag 2906, Lisarow NSW 2252
All reports will be treated confidentially and can be made anonymously.
Motor accidents compensation
Online enquiry form
For enquiries, to provide feedback or lodge a complaint (e.g. about our services), or to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider).
Online claims advice form
For help with a claim.
Report fraud
To report fraud or non-compliance.
If you have a complaint about an insurer, please visit the Independent Review Office (IRO) website for information on how to lodge an online enquiry, or call IRO on 13 94 76.
Workers compensation
Workers compensation online enquiry form - SIRA
If you are an employer, insurer or other stakeholder, please use this form to contact us if you have an unresolved enquiry or a complaint relating to workers compensation.
If you are a worker (or their representative), please use this form to contact us if you have a complaint about your employer or a provider (i.e. treatment provider).
Online enquiry - IRO
If you are a worker (or their representative) with an unresolved enquiry, or a complaint about the insurer, please visit the Independent Review Office (IRO) website for information on how to lodge an online enquiry, or call IRO on 13 94 76.
Home building compensation
Online enquiry form - Home Building Compensation
Emails
Green slips and motor accidents compensation
[email protected]
Contact CTP Assist for enquiries or help with a claim, to provide feedback or lodge a complaint (eg about our services) also to report fraud and non-compliance.
[email protected]
To make a complaint about an insurer
[email protected]
Contact the Personal Injury Commission for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider).
Workers compensation
If you are an employer, insurer or other stakeholder:
Please email [email protected] if you have an unresolved enquiry, a complaint related to workers compensation or would like to provide feedback or lodge a complaint about our services.
If you are a worker:
Please email [email protected] if you have an unresolved enquiry or complaint about the insurer.
Please email [email protected] if you have a complaint about your employer or provider (i.e. treatment provider).
Home building compensation
Please email [email protected] for enquiries or help with a claim, to provide feedback or lodge a complaint (e.g. about our services).
Addresses
Green slips and motor accidents compensation
Postal address:
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow NSW 2252
Workers compensation
Postal address:
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow NSW 2252
Home building compensation
Postal address:
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow NSW 2252
Complaints and feedback about us
Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints.
Find out more about how to make feedback or complaints about us.
Contact details for motor accidents complaints and feedback
To make a complaint or provide feedback about our motor accidents services you can contact us by:
Phone: 1300 656 919
Email: [email protected]
Online: general enquiries form
Post:
State Insurance Regulatory Authority
Locked Bag 2906
Lisarow NSW 2252
Contact details for workers compensation complaints and feedback
To make a complaint or provide feedback about our workers compensation services you can contact us by:
Phone: 13 10 50 (Monday to Friday, 8:30 am till 5:00 pm).
Email: [email protected]
Online: general enquiries form
Post:
Workers Compensation Regulation
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow, NSW 2252
What about privacy?
Any personal or health information you give to us will be handled strictly in accordance with NSW privacy laws.
To investigate and help resolve your complaint, we may need to give your details to third parties such as your insurers. If you don’t want us to do this or are concerned about how your personal information has been managed, please let us know.
Correspondence handling policy
Our correspondence policy is to ensure that we handle correspondence fairly, efficiently and effectively. We aim to open all correspondence within one business day of receipt, and respond, where required, within 20 working days of receipt, and no later than 30 working days of receipt. You can request a response by checking the box on the contact page. Find out more about our correspondence handling policy.
Other contact details
Independent Review Office (IRO)
If you are a worker with an unresolved workers compensation enquiry, or a complaint about the insurer, please contact the Independent Review Office (IRO).
See their contact details
Personal Injury Commission
The Commission resolves disputes between injured road users or workers and their insurers, and conducts merit reviews. The Personal Injury Commission is separate to SIRA.
See their contact details.
Media enquiries
For media enquiries only:
Phone: 0438 108 797
Email: [email protected]
Website feedback
For any suggestions or compliments on the website, complete our website feedback form.
Nominal Defendant
Sometimes people are injured by a vehicle that was interstate registered (state or territory other than NSW), uninsured or unidentified (eg hit and run), meaning the injured person wouldn’t usually be able to apply for CTP compensation.
However, in NSW all insurers are required to be part of the Nominal Defendant fund. Where a vehicle is interstate registered, uninsured, or unidentified the injured person can make a claim through the Nominal Defendant, meaning they don’t go without adequate treatment or compensation.
Email: [email protected] Phone: 1300 656 919
Subpoenas and summons
For legal documentation to us (including subpoenas, directions, notices and correspondence) relating to any legal matter.
Subpoenas and summons can be served by email.
By delivering the subpoena or summons via email it will help ensure there is no delay in processing the subpoena or summons.
Please send any subpoena or originating process to: [email protected]
Conduct money will be accepted by electronic transfer using the following details:
- Reference: Your family name – Subpoena
- Account name: State Insurance Regulatory Authority
- Bank: Westpac Banking Corporation
- BSB: 032-001
- Account number: 112713
- Please note: A remittance advice must be sent to [email protected]
Enquiries: Any enquiries regarding subpoenas or summons should be referred to [email protected]
Numbers to call if you have a speech or hearing impairment, or need an interpreter
If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service. You will need to ask for the relevant number listed above.
If you need an interpreter, you can contact us through TIS National by calling 13 14 50 and asking for the relevant number listed above.
Access to information
The Government Information (Public Access) Act 2009 (GIPA Act) promotes transparency and encourages the proactive disclosure and timely release of government information. SIRA has a wide variety of information available for the public to access, to make sure you have all the information you need, visit access to information.