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Contact us

You can contact us by phone, online form, email, by mail or in person. If you’d like an appointment, please call first so we can direct you to the right office.

Phone numbers

Green slips and motor accident compensation

1300 656 919 (8:30 am to 5 pm, Monday to Friday)
For enquiries or help with a claim, to provide feedback or lodge a complaint (e.g. about our services), or to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider).

1800 600 444 (during normal business hours).
To report fraud or non-compliance.

Workers compensation

13 10 50 (8:30am to 5pm, Monday to Friday)
For enquiries or help with a claim, to provide feedback or lodge a complaint (e.g. about our services), to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider), or to report fraud or non-compliance.

Home building compensation

13 32 20 (NSW Fair Trading manage phone enquiries on our behalf)
For enquiries or help with a claim.

People with a speech or hearing impairment can make or take phone calls using these numbers:

Online enquiry forms

Green slips

Online enquiry form
For enquiries relating to green slips.

Report fraud
To report fraud or non-compliance.

Motor accidents compensation

Online enquiry form
For enquiries, to provide feedback or lodge a complaint (e.g. about our services), or to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider).

Online claims advice form
For help with a claim.

Report fraud
To report fraud or non-compliance.

Workers compensation

Online enquiry form
For enquiries or help with a claim, to provide feedback or lodge a complaint (e.g. about our services), to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider), or to report fraud or non-compliance.

Home building compensation

Online enquiry form (NSW Fair Trading manages online enquiries on our behalf)
For enquiries or help with a claim.

Emails

Green slips and motor accidents compensation

motor@sira.nsw.gov.au
For enquiries or help with a claim, to provide feedback or lodge a complaint (e.g. about our services), or to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider).

report.fraud@ifba.online
To report fraud or non-compliance.

Workers compensation

contact@sira.nsw.gov.au
For enquiries or help with a claim, to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider), or to report fraud or non-compliance.

customerfeedback@sira.nsw.gov.au
To provide feedback or lodge a complaint (e.g. about our services).

Addresses

Green slips and motor accidents compensation

Postal and business address:
Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Workers compensation

Postal address:
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow NSW 2252

Business address:
State Insurance Regulatory Authority
92-100 Donnison Street,
Gosford NSW 2250

Home building compensation

Postal and business address:
Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Complaints and feedback about us

By taking the time to give us your feedback, we can address your concerns and use your feedback to improve our services.

If you are unhappy with our services or staff and you make a complaint, we will review it openly and fairly and do our best to resolve the issue. We will treat your complaint equitably, objectively and in an unbiased manner.

A complaint is not the same as a dispute.

A dispute is (generally) a disagreement you are having with someone else (e.g. an insurer, employer, medical practitioner).

A complaint is (generally) about the advice or services we provide, or our staff behaviour.

The complaints process is completely free of charge and you will never be charged for lodging a complaint about any of our services or staff.

Once you have lodged a complaint you will receive an acknowledgement and generally be provided with a response within two working days.

If your complaint requires a detailed investigation, we will try to respond fully within 20 working days. If a response is likely to take longer than we promised, we will let you know.

If you are not satisfied with how your feedback has been handled or resolved, you can contact us to request a review.

If you are still not happy with the response you receive or the feedback handling process itself, you you can contact an agency such as the NSW Ombudsman or the NSW Information and Privacy Commissioner.

Contact details for motor accidents complaints and feedback

To make a complaint or provide feedback about our motor accidents services you can contact us by:

Phone: 1300 656 919

Email: CTPassist@sira.nsw.gov.au

Online: general enquiries form

Post:
State Insurance Regulatory Authority,
Level 6, McKell Building
2-24 Rawson Place  
Sydney NSW 2000
or DX 1517 Sydney

Contact details for workers compensation complaints and feedback

To make a complaint or provide feedback about our workers compensation services you can contact us by:

Phone: 13 10 50 (Monday to Friday, 8:30 am till 5:00 pm).

Email: customerfeedback@sira.nsw.gov.au

Online: general enquiries form

Post:
Workers Compensation Regulation
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow, NSW 2252

What about privacy?

Any personal or health information you give to us will be handled strictly in accordance with NSW privacy laws.

To investigate and help resolve your complaint, we may need to give your details to third parties such as your insurer, we will seek your permission before we do this. If you don’t want us to do this or are concerned about how your personal information has been managed, please let us know.

Other contact details

Enquire about an existing merit review application

Phone: 02 9284 2284 (8:30 am to 5 pm, Monday to Friday).
To enquire about an already submitted merit review with SIRA's Merit Review Service,

Email: mrs@sira.nsw.gov.au

Postal and business address:
SIRA Dispute Resolution Services
Level 19, 1 Oxford Street,
Darlinghurst NSW 2010

Media enquiries

For media enquiries:

Phone: 0438 108 797
Email: media@finance.nsw.gov.au

Website feedback

For any suggestions or compliments on the website, complete our website feedback form.

Nominal Defendant

Sometimes people are injured by a vehicle that was uninsured or unidentified (eg hit and run), meaning the injured person wouldn’t usually be able to apply for CTP compensation.

However, in NSW all insurers are required to be part of the Nominal Defendant fund. Where a vehicle is uninsured, or unidentified the injured person can make a claim through the Nominal Defendant, meaning they don’t go without adequate treatment or compensation.

Phone: 1300 656 919

Legal services

For legal documentation to us (including subpoenas, directions, notices and correspondence) relating to any legal matter.

Post:
The Subpoena Clerk or relevant lawyer
Legal Services
State Insurance Regulatory Authority
McKell Building, Level 7, 2-24 Rawson Pl, Sydney, NSW

Access to information

We publish a large volume of materials. Under the Government Information (Public Access) Act 2009, much of this information is available for you to access, free of charge.

For workers compensation:

Phone: 13 10 50

Email: wcrgipa@sira.nsw.gov.au

For motor accidents:

Phone: 1300 656 919