Contact us
Our team is here to help and support. We can assist with information relating to the compulsory third party (CTP), workers compensation and home building compensation schemes in NSW.
Claims, settlements and policy records
Register on the MySIRA portal to lodge a search request for insurance records held by SIRA.
For example, you can request a search for:
- workers compensation claims history,
- workers compensation settlements,
- insurance policy details for a particular employer.
SIRA will respond within 21 business days of receiving your application. More information is available on the portal.
Lodge a complaint, enquiry or feedback online
Contact us by using the online form below. You can choose to register through the MySIRA portal if you want to track the progress of your submission or make additional comments.
SIRA will respond within 2 business days of receiving your submission.
Other contact details
Green slips (CTP) and motor accident compensation
Contact CTP Assist for enquiries or help with a claim relating to motor accident compensation.
Phone:
- 1300 656 919 - 8:30 am to 5 pm, Monday to Friday (except public holidays), or
- +61 2 3814 0301 if you are calling from overseas.
Email: [email protected]
Where an offending vehicle is registered interstate, uninsured, or unable to be identified, the injured person can make a claim through the Nominal Defendant Fund in order to receive adequate treatment or compensation. Please contact CTP Assist for more information.
Workers and home building compensation
Contact the SIRA Customer Service Centre for help with a claim, enquiries or complaints relating to workers compensation or home building compensation.
- 13SIRA (137472) - 8:30am to 5pm, Monday to Friday (except public holidays).
Media enquiries only
Please direct any SIRA related media enquiries to:
Phone: 0400 803 976
Email: [email protected]
Accessibility and language assistance
If you are deaf, hard of hearing or speech-impaired, you can contact us through the National Relay Service by asking for the relevant phone number listed above.
If you need an interpreter, you can contact us through TIS National by calling 13 14 50 (8:30am and 5:00pm Monday - Friday) and asking for the relevant phone number listed above.
Postal address
State Insurance Regulatory Authority
Locked Bag 2906
Lisarow NSW 2252
Subpoenas and summons
Legal documentation (including subpoenas, directions, notices and correspondence) can be served by email to help prevent processing delays.
Please send any subpoena or originating process to: [email protected].
Conduct money will be accepted by electronic transfer using the following details:
- Reference: Your family name – Subpoena
- Account name: State Insurance Regulatory Authority
- Bank: Westpac Banking Corporation
- BSB: 032-001
- Account number: 112713
Please note: remittance advice and enquiries regarding subpoenas or summons must also be sent to [email protected].
Other related services
Independent Review Office
If you are a worker (or their representative) with an unresolved workers compensation enquiry, or a complaint about the insurer, please contact the Independent Review Office (IRO).
The IRO is an independent statutory office.
Personal Injury Commission (PIC)
The Personal Injury Commission (PIC) resolves disputes between injured road users or workers and their insurers, and also conducts merit reviews.
The Personal Injury Commission is separate to SIRA.
Privacy and access to information
Any personal or health information you give to us will be handled strictly in accordance with NSW privacy laws.
Our correspondence policy is to ensure that we handle correspondence fairly, efficiently and effectively.
SIRA has a wide variety of information available for public access under the Government Information (Public Access) Act 2009 (GIPA Act).