Contact us

Claims, settlements and policy records

Register on the MySIRA portal to lodge a search request for insurance records held by SIRA.

For example, you can request a search for:

• workers compensation claims history,
• workers compensation settlements,
• insurance policy details for a particular employer.

MySIRA login

SIRA will respond within 21 business days of receiving your application. More information is available on the portal.

Contact SIRA online

Use the digital contact form below to lodge an enquiry, feedback or complaint related to motor accident, workers or home building compensation.

You can choose to register through the MySIRA portal if you want to track the progress of your submission or make additional comments.

Contact us online

SIRA will respond within 2 business days of receiving your submission.

Other contact details

Green slips (CTP) and motor accident compensation

Contact CTP Assist for enquiries or help with a claim relating to motor accident compensation.

Phone:

• 1300 656 919 - 8:30 am to 5 pm, Monday to Friday (except public holidays), or
• +61 2 3814 0301 if you are calling from overseas.

Email: ctpassist@sira.nsw.gov.au

Where an offending vehicle is registered interstate, uninsured, or unable to be identified, the injured person can make a claim through the Nominal Defendant Fund in order to receive adequate treatment or compensation. Please contact CTP Assist for more information.

Workers and home building compensation

Contact the SIRA Customer Service Centre for help with a claim, enquiries or complaints relating to workers compensation or home building compensation.

• 13SIRA (137472) - 8:30am to 5pm, Monday to Friday (except public holidays).

Subpoenas and summons

Legal documentation (including subpoenas, directions, notices and correspondence) can be served by email to help prevent processing delays.

Please send any subpoena or originating process to: litigation@sira.nsw.gov.au.

Media enquiries only

Note: These details are for media related enquiries only. Please use the online form for any enquiries or help related to motor accident, workers or home building compensation claims.

Please direct any SIRA related media enquiries to:

Phone: 0400 803 976

Email: comms@sira.nsw.gov.au

Sponsorship enquiries

All sponsorship requests should be submitted to comms@sira.nsw.gov.au. Please read SIRA’s Sponsorship Policy before submitting.

For agreed sponsors and funded partners, please refer to our Brand Kit when creating documents and communication material.

Accessibility and language assistance

If you are deaf, hard of hearing or speech-impaired, you can contact us through the National Relay Service by asking for the relevant phone number listed above.

If you need an interpreter, you can contact us through TIS National by calling 13 14 50 (8:30am and 5:00pm Monday - Friday) and asking for the relevant phone number listed above.

Privacy and access to information

Any personal or health information you give to us will be handled strictly in accordance with NSW privacy laws.

Our correspondence policy is to ensure that we handle correspondence fairly, efficiently and effectively.

SIRA has a wide variety of information available for public access under the Government Information (Public Access) Act 2009 (GIPA Act).

Independent reviews and dispute resolution