Workers compensation

We regulate the workers compensation system in NSW so that it is sustainable, fair and affordable and provides support for workers with a work related injury.

The system includes the nominal insurer (icare acts for the nominal insurer), specialised insurers and self-insurers (both private and government).

These insurers issue policies (excluding self insurers) and manage the collection of premiums. They process claims, inform employers and workers of their obligations and responsibilities, and help workers recover and return to work.

Licensed insurers can contract out to a number of insurance agents to act on their behalf. Generally, most businesses in NSW will get their policy through one of these insurance agents, and any claims etc are managed by them.

We provide information on the rights, roles and obligations of everyone working within the system. Workers compensation policy reflects evidence-based and risk-based approaches to make the system work better for everyone. We do not issue insurance policies or manage claims.