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Claims management guide
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Understanding the claims journey
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Understanding the claims journey
Information to help people understand the workers compensation claims process.
General overview
Eligibility
Making a claim
Claims decisions
Medical and related services
Recovery at work
Weekly payments
Other compensation payable
Resolving complaints and disputes
Claims management other
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Insurer guidance
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Insurer guidance
Guidance notes to support insurers to meet legislative and regulatory claims handling requirements and expectations.
General / overarching principles
Eligibility / compensable injuries
Claims and injury management
Claims management other
Compensation payable
Medical and related services
SIRA funded programs
Decision notices and disputes
Common law and recoveries
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Understanding the claims journey
Understanding the claims journey
Understanding the claims journey
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General overview
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The claims journey
Workers compensation regulation
Privacy and access to information
Eligibility
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Who is a worker?
Worker right to claim
Injury
Disease injury
Journey and recess claims
Journey and recess claims for exempt workers
Making a claim
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Initial notification of injury
Making a claim
Certificate of capacity
Claims decisions
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Provisional liability
Delaying provisional payments
Investigations
Liability
Work capacity assessment
Work capacity decision
Medical and related services
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Medical, hospital and rehabilitation
Nominated treating doctor
Treating specialists
Allied health practitioners
Independent consultants
Surgery
Independent medical examinations
Aids and modifications
Domestic assistance
Recovery at work
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Recovery at work
Injury management plans
Workplace rehabilitation providers
Injury management consultants
Return to work assistance
SIRA funded programs
Weekly payments
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Pre-injury average weekly earnings
Pre-injury average weekly earnings for injuries before 21 October 2019
Weekly payments
Weekly payments for exempt workers
Other compensation payable
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Lump sum compensation
Assessing permanent impairment
Threshold entitlements
Permanent impairment and exempt workers
Property damage
Commutation
Death
Resolving complaints and disputes
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Resolving complaints and disputes
Independent Review Office
Dispute resolution in the Commission
Claims management other
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English as a second language
Overseas workers
Overpayments
Shared claims
Return to pre-injury duties
Weekly payments after 130 weeks
Approaching 260 weeks of weekly payments of compensation
Retirement
End of medical entitlements
Work injury damages and recoveries
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Work injury damages
Third party recoveries
Information to help people understand the NSW workers compensation claims process.
General overview
The claims journey
Workers compensation regulation
Privacy and access to information
Eligibility
Who is a worker?
Worker right to claim
Injury
Disease injury
Journey and recess claims
Journey and recess claims for exempt workers
Making a claim
Initial notification of injury
Making a claim
Certificate of capacity
Claims decisions
Provisional liability
Delaying provisional payments
Investigations
Liability
Work capacity assessment
Work capacity decision
Medical and related services
Medical, hospital and rehabilitation
Nominated treating doctor
Treating specialists
Allied health practitioners
Independent consultants
Surgery
Independent medical examinations
Aids and modifications
Domestic assistance
Recovery at work
Recovery at work
Injury management plans
Workplace rehabilitation providers
Injury management consultants
Return to work assistance
SIRA funded programs
Weekly payments
Pre-injury average weekly earnings
Pre-injury average weekly earnings for injuries before 21 October 2019
Weekly payments
Weekly payments for exempt workers
Other compensation payable
Lump sum compensation
Assessing permanent impairment
Threshold entitlements
Permanent impairment and exempt workers
Property damage
Commutation
Death
Resolving complaints and disputes
Resolving complaints and disputes
Independent Review Office
Dispute resolution in the Commission
Claims management other
English as a second language
Overseas workers
Overpayments
Shared claims
Return to pre-injury duties
Weekly payments after 130 weeks
Approaching 260 weeks of weekly payments of compensation
Retirement
End of medical entitlements
Work injury damages and recoveries
Work injury damages
Third party recoveries
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