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Claims management guide
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Understanding the claims journey
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Understanding the claims journey
Information to help people understand the workers compensation claims process.
General overview
Eligibility
Making a claim
Claims decisions
Medical and related services
Recovery at work
Weekly payments
Other compensation payable
Resolving complaints and disputes
Claims management other
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Insurer guidance
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Insurer guidance
Guidance notes to support insurers to meet legislative and regulatory claims handling requirements and expectations.
General / overarching principles
Eligibility / compensable injuries
Claims and injury management
Claims management other
Compensation payable
Medical and related services
SIRA funded programs
Decision notices and disputes
Common law and recoveries
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Legislation and regulatory instruments
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Legislation and regulatory instruments
Legislation and Regulations
Guidelines
Other instruments
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Forms and publications
About the guide
Glossary
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Legislation and regulatory instruments
Other instruments
Other instruments
Legislation and regulatory instruments
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Legislation and Regulations
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Workers Compensation Act 1987
Workplace Injury Management and Workers Compensation Act 1998
Workers' Compensation (Dust Diseases) Act 1942
Workers Compensation (Bush Fire, Emergency and Rescue Services) Act 1987
Workers Compensation Regulation 2016
Workers Compensation (Dust Diseases) Regulation 2018
Workers Compensation (Bush Fire, Emergency and Rescue Services) Regulation 2017
Guidelines
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Workers compensation guidelines
NSW workers compensation guidelines for the evaluation of permanent impairment
Workers compensation medical dispute assessment guidelines
Guidelines for workplace return to work programs
Workers compensation market practice and premiums guidelines
Workers compensation guidelines for the approval of treating allied health practitioners
Workers compensation licensed insurer business plan guidelines
Guidelines for the Provision of Relevant Services (Health and Related Services)
Other instruments
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Standards of practice
Workers compensation benefits guide
Fees and rates orders
Statutory instruments made under the Acts that relate to workers compensation in NSW
Standards of practice
Workers compensation benefits guide
Fees and rates orders
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