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Claims management guide
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Understanding the claims journey
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Understanding the claims journey
Information to help people understand the workers compensation claims process.
General overview
Eligibility
Making a claim
Claims decisions
Medical and related services
Recovery at work
Weekly payments
Other compensation payable
Resolving complaints and disputes
Claims management other
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Insurer guidance
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Insurer guidance
Guidance notes to support insurers to meet legislative and regulatory claims handling requirements and expectations.
General / overarching principles
Eligibility / compensable injuries
Claims and injury management
Claims management other
Compensation payable
Medical and related services
SIRA funded programs
Decision notices and disputes
Common law and recoveries
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Legislation and regulatory instruments
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Legislation and regulatory instruments
Legislation and Regulations
Guidelines
Other instruments
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Forms and publications
About the guide
Glossary
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Workers compensation
Claims management guide
An easy to use, ‘one stop shop’ for workers compensation claims management information.
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NEW
A new Standard of Practice
S34. Return to work - early intervention
is now available.
About the guide
An explanation of the Workers compensation claims management guide and how to use it.
Understanding the claims journey
Information to help people understand the workers compensation claims process.
Insurer guidance
Practice guidance to help insurers meet claims handling requirements and expectations.
Legislation and regulatory instruments
Relevant workers compensation legislation, regulation, guidelines and insurer Standards of practice.
Forms and publications
Workers compensation forms and publications from the SIRA website.
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