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Understanding the claims journey
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Information to help people understand the workers compensation claims process.
General overview
Eligibility
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Insurer guidance
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Guidance notes to support insurers to meet legislative and regulatory claims handling requirements and expectations.
General / overarching principles
Eligibility / compensable injuries
Claims and injury management
Claims management other
Compensation payable
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Workers Compensation
Claims management guide
An easy to use, ‘one stop shop’ for workers compensation claims management information.
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About the guide
An explanation of the Workers compensation claims management guide and how to use it.
Understanding the claims journey
Information to help people understand the workers compensation claims process.
Insurer guidance
Practice guidance to help insurers meet claims handling requirements and expectations.
Legislation and regulatory instruments
Relevant workers compensation legislation, regulation, guidelines and insurer Standards of practice.
Forms and publications
Workers compensation forms and publications from the SIRA website.
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