Role of the case manager
The role of the insurer case manager is to proactively coordinate all aspects of a person’s claim to optimise recovery and return to work (RTW) outcomes.
What is an injury management plan
An injury management plan (IMP) is developed by the insurer for a worker with a likely significant injury.
An IMP is developed in consultation with the worker, employer, nominated treating doctor, and relevant healthcare providers where relevant.
The primary purpose of an IMP is to outline agreed goals, actions and supports, timeframes and responsibilities for the worker and others involved in supporting their recovery and RTW.
An effective IMP builds mutual accountability for achieving agreed actions, enables review and changes to the plan in a timely manner to avoid delays and optimise recovery and RTW outcomes.
Good practice injury management plan
The Good practice injury management plan is aimed at insurers, and demonstrates what a good injury management plan looks like. Good practice injury management planUpdated 19 December 2024