Your insurer will assign a case manager to coordinate your claim. They are your main point of contact for payment enquiries and medical treatment and expenses.

The insurer case manager:

• is in regular contact with you, your doctor, treatment providers and, where appropriate, your employer
• authorises and arranges payment for medical and related expenses and vocational programs (where appropriate)
• determines your entitlement to personal injury benefits, including compensation for lost income
• helps your employer to support your recovery at work
• arranges assessments or services to help determine your capacity / fitness for work
• is available throughout your claim to discuss your needs, barriers or issues that may impact on your recovery.

Your doctor’s role is to support and optimise your recovery.

You choose your treating doctor. It might be your GP or it might be a specialist.

Your doctor will:

• assess, diagnose, and treat your injury
• advise on medical treatment
• advise you on your capacity for work (and fill out the Certificate of Capacity / Certificate of Fitness)
• provide information to the insurer case manager to assist in managing your claim and your recovery
• where appropriate, help you and your employer (and other members of your support team) with your recovery at work.

Your employer may have a return to work coordinator. If so, this person is one of the people you will have the most contact with.

Return to work coordinators:

• will work with you and your supervisor
• help coordinate your recovery at work
• are a key link between you and the rest of your support team
• are your main contacts regarding your recovery at work progress and any issues you have at work
• can organise workplace modifications or equipment to help you recover.

If your employer does not have a return to work coordinator there should be someone else who is responsible for recovery at work at your workplace.

It's your employer's responsibility to know if they are required to have a return to work coordinator.

Your doctor may certify you as fit to work straight after the injury, or you might need some time off before you go back to work.

When you go back to work:

• you may be fine to do the same work you did before
• you may be able to do the same job as before, but need to do reduced hours or need special equipment to do the job
• or you may be fine to work but need to do different work.

You and your employer can work together to ensure your recovery at work is successful. Your employer may also be eligible for incentives that can help them support your recovery at work.

The insurer may also be able to provide a workplace rehabilitation provider to help you and your employer. You can learn more by clicking on workplace rehabilitation provider below.

Workplace rehabilitation providers can assist you to recover at work by designing a plan after consulting with you, your employer, your doctor and the insurer.

They are health professionals like occupational therapists, physiotherapists, rehabilitation counsellors and psychologists.

They can:

• assess your workplace and review your duties
• identify ways to help you recover at work
• advise about work options if you are unable to recover at work with your pre-injury employer.

You can speak with the insurer to refer you to a workplace rehabilitation provider. Or you can find a workplace rehabilitation provider here.

We regulate the NSW workers compensation and CTP systems.

Our job is to make sure these systems provide the best possible outcomes while remaining affordable and sustainable in the long term.

Our role includes:

• supervising insurers so they comply with legislation and understand their obligations
• educating workers about their rights and responsibilities
• supervising service providers so that workers receive effective treatment to enable recovery at work
• making programs and incentives available to support recovery at work.

Visit our contact us page for our phone, email and feedback details.

The Transition to Work program helps pay for immediate or short-term costs that might prevent a worker from starting work with a new employee

This program provides funding of up to:

• $200 to help you job-seek or start work
• $5,000 to address immediate or short term barriers that prevent you from accepting an offer of new employment.

This program can be used to address a financial barrier that is preventing you accessing new employment.

You need to provide evidence of the financial barrier and send an application to the insurer.

Use the CTP vocational support program application form

The funding could be used to pay for a range of things, including clothing, travel costs or child care arrangements.

More information

The SIRA guide for CTP vocational support, especially pages 17-19, has more information on eligibility and applying, or talk to your CTP insurer.

The JobCover Placement program (JCPP) funds up to $27,400 in incentives for employers to employ a worker with a motor accident injury

What is it?

This program is designed to help you secure ongoing employment with a new employer. To encourage an employer to offer you a job, incentive payments for up to 12 months will be available for an eligible employer.

Incentive payments increase according to the length of time you remain employed:

• up to $400 per week for first 12 weeks (maximum of $4,800)
• up to $500 per week for next 14 weeks (maximum $7,000)
• up to $600 per week for next 26 weeks (maximum $15,600).

COVID-19 information

For employers who have employed workers using this program but need to scale back or close their workplaces due to the impact of COVID-19, the duration of the program for the worker will be increased to accommodate that period of change.

Employers should keep a record of the period of changed operations to support their claim for the incentive payments as their business re-opens, along with the usual proof of payment of wages to the worker.

Employers should renegotiate the new end-date of the JCPP agreement with the worker/insurer when known, and submit the CTP vocational support program application form to the insurer.

More information

The SIRA guide for CTP vocational support, especially pages 12-16, has more information on eligibility and applying

Also, read the JobCover Placement program - information sheet for workers and employers

The Recover at Work Assist program helps you stay at your current job by providing incentives to your employer while you recover at work

The SIRA guide for CTP vocational support, especially pages 9-11, has more information on eligibility and applying, or talk to your CTP insurer.

More information

• See the CTP vocational support program application form
• Read the RCTP Recover at work assist program - information sheet for claimants and employers

Training can help you develop new skills and qualifications to keep your job or get a new one. As part of your statutory benefits, you may be eligible for support to undertake training.

The SIRA guide for CTP vocational support, especially pages 5-6, has more information on getting support for training, or talk to your CTP insurer.

Workplace equipment or modifications may help you remain at work or commence work with a new employer. As part of your statutory benefits, you may be eligible for equipment or workplace modifications.

The SIRA guide for CTP vocational support, especially pages 6-7, has more information on getting support for training, or talk to your CTP insurer.

Your insurer will assign a case manager to coordinate your claim. They are your main point of contact for payment enquiries and medical treatment and expenses.

The insurer case manager:

• is in regular contact with you, your doctor, treatment providers and your employer
• authorises and arranges payment for medical and related expenses and vocational programs (where appropriate)
• determines your entitlement to weekly compensation payments
• helps your employer to support your recovery at work
• arranges assessments or services to help determine your capacity / fitness for work
• is available throughout your claim to discuss your needs, barriers or issues that may impact on your recovery.

Further information

• Workers compensation claims
• Certificate of capacity
• Have you been injured? app

Your doctor’s role is to support and optimise your recovery.

You choose your treating doctor. It might be your GP or it might be a specialist.

Your doctor will:

• assess, diagnose, and treat your injury
• advise on medical treatment
• advise you on your capacity for work (and fill out the Certificate of Capacity)
• help you and your employer (and other members of your support team) with your recovery at work.

Further information

• Certificate of Capacity/Certificate of Fitness
• Doctors and other medical professionals

Your employer may have a return to work coordinator. If so, this person is one of the people you will have the most contact with.

Return to work coordinators:

• will work with you and your supervisor
• help coordinate your recovery at work
• are a key link between you and the rest of your support team
• are your main contacts regarding your recovery at work progress and any issues you have at work
• can organise workplace modifications or equipment to help you recover.

If your employer does not have a return to work coordinator there should be someone else who is responsible for recovery at work at your workplace.

It's your employer's responsibility to know if they are required to have a return to work coordinator.

Further information

• Return to work coordinators

If your injury / illness is work related, your employer must help you find work in the workplace, which must be suitable and in line with your current capacity for work.

This does not necessarily mean doing the same work you did before – you may have capacity to do something different.

In the workers compensation system, your employer should:

• identify suitable work options
• develop a recover at work plan  tailored to your recovery
• talk to your doctor about your recover at work plan and discuss your needs, barriers or risks to recovery, and your progress
• talk to the insurer about your injury management plan, your Certificate of Capacity, and any equipment or changes to the workplace you may require.

Where your employer needs assistance, they can call in a workplace rehabilitation provider.

You and your employer can develop a recovery at work plan tailored to your needs to ensure your recovery at work is successful. Your employer may also be eligible for incentives that can help them support your recovery at work. To find out more speak to the insurer or see the support programs.

Further information

• Role of employer

Workplace rehabilitation providers can assist you to recover at work by designing a plan after consulting with you, your employer, your doctor and the insurer.

They are health professionals like occupational therapists, physiotherapists, rehabilitation counsellors and psychologists.

They can:

• assess your workplace and review your duties
• identify ways to help you recover at work
• advise about work options if you are unable to recover at work with your pre-injury employer.

You can speak with the insurer to refer you to a workplace rehabilitation provider. Alternatively, you can find a workplace rehabilitation provider here.

Further information

• Rehabilitation providers

We regulate the NSW workers compensation and CTP systems.

Our job is to make sure these systems provide the best possible outcomes while remaining affordable and sustainable in the long term.

Our role includes:

• supervising insurers so they comply with legislation, and understand their obligations to workers and employers
• helping employers understand their roles and obligations within the workers compensation system
• managing and approving some health providers
• assisting to resolve worker complaints relating to their employer or providers (health, workplace rehabilitation provider, etc)
• assisting to resolve queries and concerns relating to the workers compensation system from employers, insurers and other professionals.

We can be contacted through a variety of channels, visit our contact us page.

The Workers Compensation Independent Review Office (WIRO) is an independent statutory office with a variety of roles, which include:

• answering workers compensation enquiries from injured workers or their nominated representative
• investigating complaints about the conduct of workers compensation insurers made by an injured worker or their nominated representative
• managing the provision of legal assistance for injured workers.

If you have been unable to resolve your workers compensation issue with the insurer in the first instance, you can contact WIRO to assist with gaining a resolution.

Phone: 13 94 76

Complaints: complaints@wiro.nsw.gov.au

We have a range of programs to help people manage their mental health in the workplace, as well as their colleagues supporting them.

A supportive workplace can make a big difference.

Recovery Boost

Recovery Boost is a grants program for organisations in NSW, designed to help reduce mental health stigma and help collect data about what works.

We offer up to $50,000 to organisations with great ideas to create positive change.

If you have a new or existing idea, express your interest in Boost.  For more information go to the mental health @ work website and read the program guide.

Recovery @ work toolkit

We are building a recovery @ work toolkit. It breaks recovery into two actions: talking and planning.

While we work on the toolkit, go to the mental health at work website and download the What is recovery at work? guide and register your interest.

Lived experience engagement

People with lived experience of mental ill-health are key to driving better health outcomes by participating, influencing and leading mental health initiatives.

We want to provide opportunities for people with lived experience to lend their voices to recovery at work. Two projects are underway:

• A reference group to support the development of initiatives within SIRA's recovery @ work program.
• A model for engaging people with lived experience of mental ill-health to inform the development and evaluation of relevant programs.

For more information go to the mental health @ work website.

This program helps small employers overcome financial hardship when providing suitable work to help their worker recover at work after a work-related injury or illness.

How does it work?

The insurer provides your employer with an assistance payment of up to $400 per week for a combined total of up to six weeks.

This payment helps to offset the costs of making alternative arrangements to cover your usual duties while you participate in a recover at work plan and build capacity so you can return to your pre-injury duties and hours. For example, your employer might employ a casual staff member or offer overtime to existing staff.

Eligibility

You are eligible if you:

• are receiving weekly payments
• have current work capacity
• use the program within 26 weeks from the date the injury was entered into the insurer's system.

Small employers are eligible if they:

• employ up to 19 full-time (or equivalent) workers
• have a basic premium tariff of $30,000 or less
• hold a current workers compensation policy with an insurer in NSW
• can demonstrate that alternative arrangements have been made to carry out the worker’s pre-injury duties
• can demonstrate it is not reasonably practicable to offer suitable work
• can demonstrate that engaging additional assistance to enable the worker to recover at work will cause financial hardship to the business.

For more information read the Recover at Work Assist for Small Business guidance material, factsheet for employers, and insurers along with frequently asked questions about the program.

How to apply

Speak to the insurer about this program. They will advise whether you and your employer are eligible.

A workplace rehabilitation provider will conduct a workplace assessment and prepare a recovery at work plan in consultation with you, your employer and your doctor.

A member of your support team will:

• complete the vocational program details form
• confirm agreement from the insurer
• arrange payment for the assistance payment using the vocational claim for payment form
• complete the vocational program closure report.

If your request to use a SIRA-funded program has not been approved, find out how to request a review of a program decision.

Further information

• Recover at Work Assist for Small Business brochure
• Recover at Work Assist for Small Business - FAQs
• Recover at Work Assist for Small Business: Information for employers
• Recover at Work Assist for Small Business guidance material
• Recovery at work - It's just good business
• Vocational program: claim for payment form
• Vocational program: details form
• Vocational program: closure report form
• Workers compensation guide for employers
• Manage workplace safety

The work trial program is a voluntary short-term work arrangement that provides you with suitable work.

When your pre-injury employer is unable to provide suitable work, a work trial places you (the trainee) with a new employer (host employer) for a short-term work arrangement of up to 12 weeks.

As a trainee you can keep active and:

• improve your capacity to return to your pre-injury job, or
• develop skills, knowledge, and experience in order to obtain a new job
• demonstrate your ability to a potential employer.

You don’t receive payment from your host employer during the work trial but you continue to receive weekly payments from the insurer.

The insurer or SIRA will pay for travel to and from the workplace as well as essential equipment to perform your work trial duties.

Read the work trial guidance material for more information.

Also read:

• Work trial program information for workers
• Work trial program information for potential host employers

Eligibility

You are eligible if you:

• are receiving or entitled to receive weekly workers compensation payments
• have capacity to work but your employer can’t provide suitable duties
• haven’t accepted a commutation or work injury damages settlement.

Employers are eligible if they:

• don’t have a workers compensation liability to you
• have no current employer/employee relationship with you
• hold a current workers compensation policy or self-insurer licence
• are not attached to your pre-injury employer by way of an insurance policy or insurance licence.

How to apply

Speak to your workplace rehabilitation provider or other members of your support team about using the work trial program if you can’t return to your job.

They will:

• help you find a work trial host employers and conduct a workplace assessment to match your capacity to the requirements of the job.
• arrange completion of the vocational program details form and the work trial agreement (so you can start the program)
• organise insurer approval
• organise payment for program costs using the vocational claim for payment form
• complete the vocational program closure report form (to record the outcome of the trial)

They should also use the work trial check list.

If your request to use a SIRA-funded program has not been approved, find out how to request a review of a program decision.

Further information

• Have you been injured at work? app
• Work trial guidelines
• Work trial program information for workers
• Work trial program information for potential host employers
• Vocational program details form
• Work trial agreement
• Work trial checklist
• Vocational program details form
• Vocational claim for payment form
• Vocational program closure report form

This program can be used to purchase equipment or make modifications to help you recover at work or start work with a new employer.

Equipment and workplace modifications can be specific to your functional requirements or necessary for you to start a new role.

Read the equipment and workplace modification program guidance material for more information.

Eligibility

You are eligible if you:

• are receiving or entitled to receive weekly workers compensation payments when the program commences
• haven’t accepted a commutation or work injury damages settlement
• have used your entitlement to new employment assistance – if starting work with a new employer.

How to apply

Speak to your workplace rehabilitation provider, or insurer case manager about using the equipment and workplace modification program.

They will:

• determine if this program is suitable for you, can help you with equipment or workplace modifications that meet your needs and can be funded under this program.
• arrange completion of the vocational program details form
• organise insurer approval
• organise payment for program costs using the vocational claim for payment form.

If your request to use a SIRA-funded program has not been approved, find out how to request a review of a program decision.

Further information

• Education or training assistance benefit
• Equipment and workplace modification program guidance material
• Vocational program details form
• Training program application form
• Vocational claim for payment form

This program can help you develop new skills and qualifications for a different role with your pre-injury employer or start a new job.

What is it?

The training program can be used to pay for the costs associated with completing training with TAFE, a university or registered training organisation.

Costs might include course fees and associated expenses like stationery, textbooks, essential course equipment, travel and accommodation.

Read the training program guidance material for more information.

Eligibility

You are eligible if you:

• are receiving or entitled to receive, weekly workers compensation payments when the program commences
• haven’t accepted a commutation or work injury damages settlement
• have used your entitlement to the education or training assistance benefit where eligible

How to apply

Speak to your workplace rehabilitation provider, or insurer case manager about using the training program if you can’t return to your job.

They will:

• determine if this program is suitable for you and help you find training that can be eligible.
• arrange completion of the training program application form (so you can start the program)
• organise insurer approval
• organise payment for program costs using the vocational claim for payment form
• complete the vocational program closure report form (to record the outcome of the program).

If your request to use a SIRA-funded program has not been approved, find out how to request a review of a program decision.

Further information

• Education or training assistance benefit
• Training program guidance material
• Training program application form
• Vocational claim for payment form
• Vocational program closure report form

This program is designed to help you secure ongoing employment with a new employer.

There are three benefits available to eligible employers to encourage an employer to offer you a job:

• incentive payments of up to $27,400 for up to 12 months
• your wages are not included in the new employer's workers compensation premium for two years
• the new employer is protected against the costs associated with your existing injury during the first two years of your employment.

Incentive payments increase according to the length of time you remain employed:

• up to $400 per week for first 12 weeks (maximum of $4,800)
• up to $500 per week for next 14 weeks (maximum $7,000)
• up to $600 per week for next 26 weeks (maximum $15,600).

Read the fact sheet for workers and employers for more information.

Eligibility

You are eligible if you:

• are receiving or entitled to receive weekly workers compensation payments when the program commences
• can’t return to work with your pre-injury employer because of your injury
• haven’t  accepted a commutation or work injury damages settlement.

Employers are eligible if they:

• are able to offer employment to you for a minimum of 12 months
• can provide a minimum of 64 paid hours per month or a return to your pre-injury hours
• hold a current workers compensation policy or self-insurer’s licence.

Read the JobCover placement program guidance material for more information.

How to apply

Speak to your workplace rehabilitation provider, or insurer case manager about using the JobCover placement program.

They will:

• determine if this program is suitable for you and help you find potential host employers and conduct a workplace assessment to match your capacity to the requirements of the job.
• complete the JobCover program agreement form
• organise insurer approval (agreement)
• organise payments using the JobCover incentive payment claim form (for employers).

If your request to use a SIRA-funded program has not been approved, find out how to request a review of a program decision.

Further information

• JobCover fact sheet for workers and employers
• JobCover placement program guidance material
• JobCover placement program checklist
• JobCover agreement form
• JobCover incentive payment claim form

This program helps pay for immediate or short term costs that might prevent you from starting work with a new employer.

It provides funding of up to:

• $200 to help you job-seek or start work
• $5,000 to address immediate or short term barriers that prevent you from accepting an offer of new employment.

The funding could be used to pay for a range of things including:

• travel costs
• relocation and accommodation
• child care
• clothing and related expenses

Read the transition to work guidance material for more information.

Eligibility

You are eligible if you:

• can’t return to work with your pre-injury employer because of your injury
• have a barrier or need that is preventing you from finding or accepting new employment
• are receiving or are entitled to receive, weekly workers compensation payments or recently stopped weekly payments because you started working
• haven’t accepted a commutation or work injury damages settlement.
• have used your entitlement to new employment assistance

How to apply

Speak to your workplace rehabilitation provider, or insurer case manager about using the transition to work program.

They will:

• determine if this program is suitable for you, help you access items that meet your needs and can be funded under this project
• arrange completion of the vocational program details form
• organise insurer approval
• organise payment for program costs using the vocational claim for payment form.

For information on what to do when a request to use a SIRA funded program has not been approved, find out how to request a review of a program decision.

Further information

• New employment assistance
• SIRA transition to work guidance material
• Vocational program claim for payment form
• Vocation program details form