Information to help you resolve a dispute about a workers compensation claim, a CTP claim, or a home building compensation claim. Also includes dispute decisions we have published, and how to make a complaint against an insurer.
Workers compensation disputes
Includes pages on: work capacity decision reviews, liability disputes, permanent impairment disputes, injury management disputes and premium disputes.
Motor accident injury disputes
Information on how to get help to resolve a CTP claim. Includes pages on: medical assessments, claims assessments and merit reviews
Home building compensation disputes
How to request a review of a decision about your eligibility or home building compensation claim.
We help resolve thousands of disputes each year. We publish many of those dispute decisions here.
Complaints about insurers
Describes the processes for managing complaints about the products, services or staff of a workers compensation / CTP / home building compensation insurer.
Feedback and complaints about us
Information about how to give us feedback or make a complaint about our service.