Disputes and complaints

Information to help you resolve a dispute about a workers compensation claim, a CTP claim, or a home building compensation claim. Also includes dispute decisions we have published, and how to make a complaint against an insurer.

• Workers compensation disputes

  Includes pages on: work capacity decision reviews, liability disputes, permanent impairment disputes, injury management disputes and premium disputes.

• Motor accident injury disputes

  Information on how to get help to resolve a CTP claim. Includes pages on: medical assessments, claims assessments and merit reviews

• Home building compensation disputes

  How to request a review of a decision about your eligibility or home building compensation claim.

• Decisions

  We help resolve thousands of disputes each year. We publish many of those dispute decisions here.

• Complaints about insurers

  Describes the processes for managing complaints about the products, services or staff of a workers compensation / CTP / home building compensation insurer.

• Feedback and complaints about us

  Information about how to give us feedback or make a complaint about our service.