Disputes and complaints

Information to help you resolve a dispute about a workers compensation claim, a CTP claim, or a home building compensation claim. Also includes how to make a complaint against an insurer.

• Workers compensation disputes

  Includes pages on: work capacity decision reviews, liability disputes, permanent impairment disputes, injury management disputes and premium disputes.

• Motor accident injury disputes

  Information on how to get help to resolve a CTP claim. Includes pages on: medical assessments, claims assessments and merit reviews

• Home building compensation disputes

  How to request a review of a decision about your eligibility or home building compensation claim.

• Complaints about insurers

  This page describes the processes for managing complaints about a workers compensation, CTP or home building compensation insurer’s products, services or staff and provides information about making complaints.