Information to help you resolve a dispute about a workers compensation claim, a CTP claim, or a home building compensation claim. Also includes how to make a complaint against an insurer.
Workers compensation disputes
Includes pages on: work capacity decision reviews, liability disputes, permanent impairment disputes, injury management disputes and premium disputes.
Motor accident injury disputes
Information on how to get help to resolve a CTP claim. Includes pages on: medical assessments, claims assessments and merit reviews
Home building compensation disputes
How to request a review of a decision about your eligibility or home building compensation claim.
Complaints about insurers
This page describes the processes for managing complaints about a workers compensation, CTP or home building compensation insurer’s products, services or staff and provides information about making complaints.