Disputes and complaints
Information to help you resolve a dispute about a workers compensation claim, a CTP claim, or a home building compensation claim. Also includes dispute decisions we have published, and how to make a complaint against an insurer.
-
Workers compensation disputes
Includes pages on: work capacity decision reviews, liability disputes, permanent impairment disputes, injury management disputes and premium disputes.
-
Motor accident injury disputes
Information on how to get help to resolve a CTP claim. Includes pages on: medical assessments, claims assessments and merit reviews
-
Home building compensation disputes
How to request a review of a decision about your eligibility or home building compensation claim.
-
Decisions
We help resolve thousands of disputes each year. We publish many of those dispute decisions here.
-
Complaints about insurers
Describes the processes for managing complaints about the products, services or staff of a workers compensation / CTP / home building compensation insurer.
-
Feedback and complaints about us
Information about how to give us feedback or make a complaint about our service.