Workers compensation disputes

How to resolve workers compensation disputes such as: work capacity decisions, permanent impairment and medical disputes, liability disputes, injury management disputes and premium disputes.

After reading the information on this page, we encourage you to speak with the insurer in the first instance if you need assistance. However, If you are a worker and require further assistance after talking to the insurer please contact the Workers Compensation Independent Review Office (WIRO) on 13 94 76. If you are an employer, insurer or provider (i.e. health provider) please call us on 13 10 50.

The Workers Compensation Legislation Amendment Act 2018 was passed by the NSW Parliament on 17 October 2018. The amendments seek to improve the experience of everyone who uses the workers compensation system. The improved workers compensation system commenced on 1 January 2019. Learn more about these changes.