How to resolve workers compensation disputes such as: work capacity decisions, permanent impairment and medical disputes, liability disputes, injury management disputes and premium disputes.
After reading the information on this page, we encourage you to speak with the insurer in the first instance if you need assistance. However, If you are a worker and require further assistance after talking to the insurer please contact the Workers Compensation Independent Review Office (WIRO) on 13 94 76. If you are an employer, insurer or provider (i.e. health provider) please call us on 13 10 50.
The Workers Compensation Legislation Amendment Act 2018 was passed by the NSW Parliament on 17 October 2018. The amendments seek to improve the experience of everyone who uses the workers compensation system. The improved workers compensation system commenced on 1 January 2019. Learn more about these changes.
Work capacity decision reviews
If you disagree with the insurer's decision about your ability to work or your entitlement to weekly payments after a work-related injury or illness, find information on work capacity decisions and review options for a worker here.
Outlines what you can do if the insurer disputes liability for your workers compensation claim (including for medical, hospital and rehabilitation expenses).
Permanent impairment disputes
Explains what to do if you disagree with the insurer regarding your level of permanent impairment.
Injury management disputes
Describes the range of options to help workers resolve disputes about injury management.
Explains how to resolve a dispute regarding the premium calculation made by your insurance agent.