Regulation and fraud

We regulate motor accidents compulsory third party (CTP), workers compensation and home building compensation insurance. We ensure insurers comply with legislation, and guidelines and monitor their performance by data-gathering and analysis, and complaint and dispute monitoring. We also have a role in identifying and deterring fraud in the insurance schemes we regulate and have powers to prosecute under various legislation.

• Preventing fraud

  Explains what we do to prevent fraud in the CTP, workers compensation, and home building compensation schemes. Includes how to report suspected fraud, our investigation process, prosecutions and penalties.

• Failure to take out insurance

  Explains what happens if insurance lapses or there’s a failure to obtain compulsory third party insurance (CTP), workers compensation insurance or home building insurance.

• Under-insurance

  This page helps motor vehicle owners and employers understand what under-insurance is, what happens if you are under-insured and what you need to do to avoid it.

• Insurer compliance

  How we monitor, regulate and manage compliance by the insurers who offer CTP policies, workers compensation policies, and home building compensation policies.

• Insurer performance

  Explains how we establish expected performance measures and then monitor insurer performance. Find out about insurer licensing frameworks and how these are applied so insurers meet their legislative requirements and deliver scheme objectives.

• Reforms

  As a regulator we recommend and administer reforms when needed to the three insurance schemes we regulate. Here you will find information about the most recent reforms.