Domestic assistance

Key information

Domestic assistance can include tasks such as household cleaning, laundry, lawn or garden care, and transport not covered as a medical, hospital or rehabilitation expense. If you need domestic assistance, talk to the insurer about how they can support you.

Eligibility and how to claim

You may claim for domestic assistance if:

• a medical practitioner has certified, based on a functional assessment, that you would benefit from the assistance and that it is reasonably necessary
• you completed these domestic tasks prior to the injury
• your injury has resulted in a permanent impairment of at least 15%, or the assistance is temporary (up to 6 hours per week for a total period of 3 months).

The domestic assistance should follow a care plan that the insurer has set up with you.

The insurer must decide on the liability of your claim for domestic assistance within 21 days.

If you don’t agree with the insurer’s decision, you can request a review. For more information, see our workers compensation disputes page.