Request a review of your premium
Internal review by your insurer
Start by requesting an internal review of your premium from your insurer, whether you’re with icare or a specialised insurer.
Contact SIRA for a premium dispute
If the dispute persists after the internal review, contact SIRA's Regulatory Review team
For policies up to 30 June 2016
If you’re insured through icare, and your issue relates to the Insurance Premiums Order, submit a request for SIRA to resolve the dispute.
Your application must be received within one month of the premium notification, although extensions may be granted under special circumstances.
Contact SIRA’s regulatory reviews branch at regulatory.reviews@sira.nsw.gov.au to request an application form.
For policies from 4pm on 30 June 2016 onwards
If your concern is based on non-compliance with the market practice and premiums guidelines (MPPG), for a specific year, refer the matter to SIRA. An application for a SIRA review should be lodged within 28 days following the outcome of your insurer’s internal review. Please include a copy of the internal review decision from your insurer.
Email SIRA at regulatory.reviews@sira.nsw.gov.au to start this process.
Review by SIRA
When SIRA receives a review application concerning a premium dispute, the focus of the review is on whether the premium has been calculated according to the approved formula and your insurer’s premium filing.
Please note that SIRA does not assess compliance with premium principles outlined in the market practice and premiums guidelines during these reviews, as these principles are considered during the approval of the insurer’s annual premium filing.
Other concerns
If your complaint involves your insurer’s claims management, conduct or any administrative issues, read more about claims disputes or call us on 13 74 72.
Updated 19 December 2024