What should I do if I identify non-work related conditions, risk factors or barriers?

If you identify barriers to recovery that are not directly related or attributable to the work related injury or illness (for example a pre-existing psychological condition) ensure the worker receives the necessary treatment and/or medication using the appropriate mechanisms for example Medicare or private health fund. You should discuss the impact of the interaction between work and non‑work related factors with the worker.

If you feel it is appropriate to talk to the insurer about any non-work related issue, you should seek consent from the worker to do so. It may not be necessary to disclose all details but rather flag the existence of a barrier and advise that management will occur concurrently with the work related injury or illness.