Feedback opportunities
SIRA is conducting a number of research programs on the schemes we regulate.
Feedback received from the surveys will be used to better understand the experience of people who have made a claim or requested support and will help to improve future processes and outcomes.
Participation in these surveys is voluntary, and any information provided will be strictly confidential unless disclosure is required by law or permission to do so is given during the survey. Further detail about our handling of information is available in SIRA’s Privacy Policy.
View the list of current feedback surveys below.
Current surveys
Injured person experience with CTP scheme and supports survey
SIRA is conducting a feedback survey to understand people’s experience navigating their compulsory third party (CTP) insurance claim and accessing supports. Research learnings will be used to help improve the experience, recovery outcomes and better inform the support that people claiming CTP insurance need.
Personal information will be kept strictly confidential and will not be disclosed to any party unless required by law, or you give permission during the survey to do so. View SIRA’s Privacy Policy for more information.
How the survey works
From the start of November 2023, SIRA will be conducting surveys with people who’ve made a CTP insurance claim. The survey will be open until the 30th of November.
- The email address will be: [email protected]
- Participation in this research is voluntary and a person can choose to opt-out at any time.
How your information will be protected
SIRA will be collecting personal and health information and this information will be kept strictly confidential and will not be disclosed to any party unless required by law, or you give permission during the survey to do so.
More information about the handling of information is available in SIRA’s Privacy Policy.
Further information
- If you have a question about this survey, please contact SIRA CTP Assist on 1300 656 919 or [email protected]
- If you would like to access personal data held by SIRA the process for requesting this information is identified in our Privacy Management Plan. Alternatively, you can make a request to us in writing at [email protected]. If you find that the personal and health information, we hold about you is inaccurate, irrelevant, incomplete or misleading, please contact us on [email protected] to make a request for amendment.
Home building compensation claims experience survey
SIRA is conducting a feedback survey to understand people’s experience with their home building compensation claim. Completion of the survey with your feedback, whether positive and negative, is important and is greatly appreciated. The feedback received will be used by SIRA to understand people’s experiences and what improvements can be made to support people making claims.
How the survey works
From Monday 6 to Friday 17 November 2023, SIRA will be conducting surveys with eligible people who’ve made a home building compensation claim.
- The email sender will be: SIRA
- The email address will be: [email protected]
The survey will close at 11:59pm on Friday 17 November 2023. Participation in this research is voluntary and a person can choose to opt-out at any time. Participation in the survey will not have any impact on your claim itself or any future claims.
How your information will be protected
Your personal information will be kept strictly confidential and will not be disclosed to any party unless required by law, or you give permission during the survey to do so.
More information about the handling of information is available in SIRA’s Privacy Policy.
Further information
- If you have a question about this survey, you can contact SIRA Assist directly on 13 10 50 or [email protected]
- SIRA Privacy Policy
- If you would like to access personal data held by SIRA the process for requesting this information is identified in our Privacy Management Plan. Alternatively, you can make a request to us in writing at [email protected]. If you find that the personal and health information we hold about you is inaccurate, irrelevant, incomplete or misleading, please contact us on [email protected] to make a request for amendment.
SIRA Customer experience research amongst injured people
SIRA will be conducting a feedback survey to understand people’s experience with their workers compensation or compulsory third party (CTP) insurance claim. Completion of the survey with your feedback, both positive and negative, is important and is greatly appreciated. Research learnings will be used by SIRA to help improve the experience and recovery outcomes of and better support people making claims.
SIRA has engaged independent research agency Fiftyfive5 to carry out this research.
In February 2024, a duplicated invitation to participate was sent out to some individuals
If you have received a second email inviting you to participate in this research in February or March 2024, please disregard. We apologise for any inconvenience this may have caused.
How the survey works
Starting in September 2023, SIRA, with Fiftyfive5, will be conducting surveys with people who’ve made a workers compensation or CTP insurance claim.
- The email sender will be: SIRA Feedback Survey
- The email address will be: [email protected]
Participation in this research is voluntary and a person can choose to opt-out at any time.
How your information will be protected
Fiftyfive5 is collecting personal and health information on behalf of SIRA. Your personal information will be kept strictly confidential and will not be disclosed to any party unless required by law, or you give permission during the survey to do so.
More information about the handling of information is available in SIRA’s Privacy Policy.
Further information
If you have a question about this survey, please contact SIRA Assist directly on 13 10 50 or [email protected]
You can find more information about our independent research partner Fiftyfive5 on the Fiftyfyfive5 website.