Motor accidents

Compulsory Third Party (CTP) insurance, also known as Green Slip insurance, is compulsory in all Australian states and territories and a requirement of motor vehicle registration.

Licensed insurers in the NSW CTP Scheme protect vehicle owners from liability if their vehicle causes injury or death to other road users.

The scheme protects:

• pedestrians, passengers, cyclists, motorcyclists
• drivers of other vehicles and
• to a limited extent, the driver at fault
• the close relatives of people killed in a crash.

We have licensed six insurers to operate in the NSW CTP Scheme. For more information about licensing, refer to Part 9, Division 9.1, Section 9.2 of the Motor Accident Injuries Act 2017. Business plan requirements are detailed in Part 3 of the Motor Accident Guidelines.

The role of licensed insurers

Insurers are responsible for:

1. Selling green slips

Insurers are licensed to sell Green Slips. In general insurers must:

• act in good faith with all customers
• never unfairly discriminate against individual customers or groups of customers
• have clear and practical processes for issuing Green Slips to customers
• make sure their Green Slip insurance is readily accessible and available to all customers

Insurers must comply with guidelines for selling, issuing and administering Green Slips.

For all policies issued on or after 1 December 2017, the Motor accident guidelines (issued under the Motor Accidents Injuries Act 2017) apply.

2. Managing claims made under the Motor Accident Injuries Act 2017

Insurers have specific obligations when managing claims. The objective of these is to optimise claimants' recovery from injury and resolve claims as quickly as possible.

The insurer is obliged to accept or deny liability for the claim within a prescribed timeframe under the Act.

Where liability is accepted, the insurer must:

• commence payment of statutory benefits without delay
• provide access to reasonable and necessary treatment, rehabilitation and care
• make a reasonable offer of settlement of a damages claim as soon as practicable.

Insurers managing claims are also required to comply with specific requirements which are contained in the:

• Motor accident guidelines
• Motor Accident Injuries Regulation 2017

3. Managing claims under the Motor Accidents Compensation Act 1999

Insurers have specific obligations when managing claims. The objective of these is to optimise claimants' recovery from injury and resolve claims as quickly as possible.

The insurer is obliged to accept or deny liability for the claim, and where the claim is accepted:

• provide access to reasonable and necessary treatment, rehabilitation and care
• make relevant payments
• make a reasonable offer of settlement.

Forms

Here are the forms you might need.

Publications

• Motor accident guidelines: claims handling and medical (treatment, rehabilitation and care) apply to current and new claims from 1 January 2017. The guidelines are intended to improve the claims experience, minimise disputes and focus on early treatment and recovery. They replace the previous claims handling guidelines and the treatment, rehabilitation and attendant care guidelines.
• The Motor Accidents Compensation Regulation 2015 sets out the costs that may be covered by the insurer under the scheme for certain services.
• Evidence-based guidelines should be used when considering requests for services for people with these injuries. These can include:
  • Whiplash guidelines (2014)
  • Whiplash quick reference guide (2015)
  • Neuropsychological assessment guidelines (when arranging the neuropsychological assessment of children and adults with traumatic brain injury)
  • Neuropsychological assessment fact sheet for solicitors, CTP insurers and LTCS staff 
  • our Treatment Advice Centre pages
  • the nationally endorsed Clinical framework for the Delivery of Health Services
  • Scheme reports