CTP Insurer Claims Experience and Customer Feedback Comparison - December 2022
Chapters
Chapters
- Insurer comparison
- Why does SIRA publish insurer data
- How many claims did insurers accept?
- Why were claims declined?
- How long did it take to receive treatment and care benefits?
- How quickly have insurers paid income support to customers after motor accidents?
- What happened when customers disagreed with the insurer’s decision?
- Outcomes of determined internal reviews
- Internal review timeframes
- Internal review timeframes by dispute type
- Recovery through work measures
- Complaints
- Enforcement and Prosecutions (E&P)
- Glossary
3. How many claims did insurers accept?
Insurers accepted most claims from injured people and their families. During the 2022* year (1 January 2022 to 31 December 2022), 96.7% of claims were accepted which is consistent with the 96.7% acceptance rate in the 2021 year.
More detail on the declined claims is provided on the following page.
Claims acceptance rates (%)