This fact sheet provides information for people injured in a motor crash in NSW who have treatment and care needs more than five years after their crash.
CTP Care may become responsible for the management of treatment and care for these claims.
Key information
Under the Motor Accident Injuries Act 2017 (the Act), the Lifetime Care and Support Authority of New South Wales (LCSA) is the relevant insurer responsible for paying treatment and care provided more than five years after the motor crash1.
This applies to claims for a motor crash occurring on and after 1 December 2017.
CTP Care is administered by the LCSA. If you have been injured in a motor crash on or after 1 December 2017 and you have ongoing treatment and care needs five years after the crash (or earlier in some circumstances), CTP Care may become responsible for the management of treatment and care under your claim.
What to expect from your CTP insurer
Your Compulsory Third Party (CTP) insurer will inform you about your transition to CTP Care six months before the transition takes place, and again at least two weeks before the transition.
If it has been more than 4 years and 6 months since your crash and you have not been contacted by your CTP insurer, you can contact your case manager to discuss your transition to CTP Care.
To prepare for your transition, your CTP insurer is to:
- provide CTP Care with accurate and up-to-date data and information that is relevant to the claim to ensure a smooth transition from your CTP insurer to CTP Care.
- notify current treatment and care providers of the ongoing responsibilities of the CTP insurer and CTP Care.
If you have recently made a complaint or requested an internal review of a decision by your CTP insurer, they will continue to manage these through the transition period and liaise with CTP Care as required.
What to expect from CTP Care
CTP Care will:
- notify your current treatment and care service providers, that CTP Care is the relevant insurer, and provide contact details for the CTP Care contact officer.
- confirm that CTP Care is the relevant insurer for the payment of statutory benefits for treatment and care, the details of what CTP Care will be responsible for and the contact details of the CTP Care contact officer.
- liaise with the CTP insurer to facilitate a smooth transition.
Determining requests for treatment and care
CTP Care will review and determine if the treatment and care is reasonable and necessary and relates to your motor accident injury, in accordance with section 3.24 of the Act.
On receipt of a treatment or care request, CTP Care will advise you and your treatment or care provider whether the request for treatment and care is approved, and the agreed costs, within 10 calendar days of receiving the request.
CTP Care will pay the invoice as soon as possible but within 20 calendar days of receipt.
If a request for treatment or care has been declined or partially declined, CTP Care will communicate the decision and include information about how you can request an internal review of the decision.
Claims for damages and CTP Care
CTP Care is not responsible for the assessment or payment of your claim for damages.
You cannot claim compensation for treatment and care under a damages claim. As such, early transition to CTP Care will have no impact on your claim for damages.
The CTP insurer will continue to manage your damages claim and keep in contact with you about that claim. The types of damages that can be claimed, the eligibility criteria, and timeframes for lodging a claim will all remain the same.
Further information
More information about CTP Care and your entitlements can be found on the SIRA website. You can also contact CTP Assist for assistance in relation to any aspect of your claim.
- Contact the CTP insurer's claims officer for further information
- Contact CTP Care on 1300 738 586
- Visit SIRA website
- Call CTP Assist - an independent support and advisory service provided by SIRA on 1300 656 919 or email.
1Section 3.2(3) of the Motor Accident Injuries Act 2017
Updated 8 April 2025