Key information
Under the Motor Accident Injuries Act 2017 (the Act), the Lifetime Care and Support Authority of New South Wales (LCSA) is the relevant insurer responsible for paying treatment and care provided more than five years after the motor crash.
This applies to claims for a motor crash occurring on and after 1 December 2017.
CTP Care is administered by the LCSA. If you have been injured in a motor crash on or after 1 December 2017 and you have ongoing treatment and care needs five years after the motor crash, or earlier in some circumstances, CTP Care may become responsible for the management of treatment and care under your claim.
Early transition to CTP Care
Transition to CTP Care may commence earlier if the CTP insurer and CTP Care both agree that your motor crash injuries are likely to need treatment and care for more than five years from the date of the crash.
The CTP insurer and CTP Care will work together and consider all claims information to decide if you are suitable for an early transition to CTP Care. If it is agreed that you are suitable to transition early, the CTP insurer will confirm this agreement and the expected date that CTP Care will assume responsibility for the management of your treatment and care, no later than 2 weeks before the agreed date of transition.
An early transition to CTP Care means that planning and supporting your long-term treatment and care needs can begin earlier with CTP Care.
CTP Care will write to you within 5 business days after the transition date to confirm that the transition has taken place and provide contact details for the CTP Care contact. CTP Care will also notify your treatment and/or care providers.
The CTP insurer will provide CTP Care with copies of all information relevant to the management of your treatment and care needs.
An early transition to CTP Care will not have an impact on damages claims, weekly benefits, or treatment and care related to the motor crash. There will be no change to your entitlements.
Weekly benefits and CTP Care
If you are receiving weekly payments of statutory benefits, your CTP insurer will continue to manage the payment of your weekly statutory benefits. Your CTP insurer will contact you if it requires information to continue your weekly benefits.
Claims for damages and CTP Care
CTP Care is not responsible for the assessment or payment of your claim for damages.
You cannot claim compensation for treatment and care under a damages claim. As such, early transition to CTP Care will have no impact on your claim for damages.
The CTP insurer will continue to manage your damages claim and keep in contact with you about that claim. The types of damages that can be claimed, the eligibility criteria, and timeframes for lodging a claim will all remain the same.
Treatment and care expenses under CTP Care
CTP Care will be responsible for providing statutory benefits for treatment and care and will review and determine if the treatment and care is reasonable and necessary and relates to your motor accident injury, in accordance with section 3.24 of the Act.
On receipt of a treatment or care request, CTP Care will advise you and your treatment or care provider whether the request for treatment and care is approved, and the agreed costs, within 10 calendar days of receiving the request.
CTP Care will pay the invoice as soon as possible but within 20 calendar days of receipt.
If a request for treatment or care has been declined or partially declined, CTP Care will communicate the decision and include information about how you can request an internal review of the decision.
Further information
More information about CTP Care and your entitlements can be found on the SIRA website. You can also contact CTP Assist for assistance in relation to any aspect of your claim.
- Contact the CTP insurer's claims officer for further information
- Contact CTP Care on 1300 738 586
- Visit SIRA website
- Call CTP Assist - an independent support and advisory service provided by SIRA on 1300 656 919 or email.
Updated 22 November 2024