3 December 2025
SIRA has recently transitioned to a new operating model to strengthen our ability to deliver our strategic priorities and legislative responsibilities, while continuing to fulfil our purpose of making sure NSW insurance schemes protect and support the people who need them now and into the future.
Throughout this transition, we have maintained business continuity and delivered on key commitments. We recently completed an evaluation of SIRA funded support programs in NSW which highlighted the positive impact these programs have for people injured at work or on the road in NSW. The findings were discussed at one of our recent roundtables where we are working with stakeholders to help inform SIRA's Return to Work Roadmap.
We continue to hold our regulated entities to account as demonstrated in the special conditions imposed on Woolworths Group Limited. Further details on our regulatory actions can be found in our quarterly regulatory update.
As we approach the end of the year, I reflect on the achievements of SIRA so far. We’ve recently published our Annual Report for 2024-25 where you can read more about what we’ve been able to accomplish. Looking ahead, our enhanced operating model will enable us to deliver even greater impact and success in 2026.
Mandy Young
Chief Executive
Evaluation of SIRA funded support programs in NSW
An independent evaluation has confirmed the positive impact of programs funded by SIRA that help people recover after being injured at work or on the road in NSW. The report outlines key findings and recommendations to strengthen and modernise programs across the NSW personal injury schemes.
Special licence conditions imposed on Woolworths Group Limited
SIRA has imposed special licence conditions on Woolworths Group Limited's workers compensation self-insurer licence due to issues identified during a claims management audit. The audit found Woolworths as high-risk across 3 audit components of compliance, case management and data quality.
SIRA publishes its 2024-25 Annual Report
The report outlines SIRA's progress against strategic priorities, operational impact and commitment to delivering better outcomes across the Schemes it regulates in.
Quarterly regulatory update
During the period from 1 July to 30 September 2025, SIRA undertook significant regulatory activities across the Schemes it regulates in supporting its Regulatory Priorities 2025-26.
SIRA audits claims management by insurer QBE in the Nominal Insurer and the Treasury Managed Fund
SIRA conducted an audit of the Nominal Insurer (NI) and Treasury Managed Fund (TMF) in May 2025 to review claims management practices at QBE.
2017 CTP Scheme performance report
The June 2025 report provides insights into the performance of the scheme against the objectives outlined in the Motor Accident Injuries Act 2017.
Insurer recovery through work performance report
The June 2025 report presents insurer’s recovery through work performance in the NSW Workers Compensation Scheme.
NSW CTP Scheme innovation report
The September 2025 report provides an overview of insurer led-innovations that promote the objectives of the Motor Accident Injuries Act 2017.
CTP insurer claims experience and customer feedback comparison report
The September 2025 report provides information on how insurers perform their claims management obligations, to help people make meaningful comparisons between insurers when purchasing their Green Slip.
Submissions to the Standing Committee on Law and Justice
SIRA has provided submissions to the Legislative Council Standing Committee on Law and Justice for review of the Lifetime Care and Support Scheme and the NSW Compulsory Third Party Scheme.
Read the 2025 Review of the NSW Compulsory Third Party insurance scheme
Read the 2025 Review of the Lifetime Care and Support Scheme
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