SIRA provides information on how insurers perform to help people make meaningful comparisons between insurers when purchasing their Green Slip.
If you are injured on the road, this information can help you know what to expect from the insurer managing your claim.
The data shown reflects the period of 1 October 2024 - 30 September 2025.
Insurer comparison overview
Income Support
Percentage of claims accepted for statutory benefits.
AAMI | Allianz | GIO | NRMA | QBE | Youi |
|---|---|---|---|---|---|
98.3% | 93.9% | 97.9% | 97.3% | 97.8% | 98.4% |
Average time for people with an injury to receive their first income support payments from date of claim lodgement in weeks.
AAMI | Allianz | GIO | NRMA | QBE | Youi |
|---|---|---|---|---|---|
5.0 | 3.8 | 4.9 | 4.1 | 5.8 | 4.5 |
Treatment and care
Percentage of people with an injury receiving treatment and care within four weeks of claim.
AAMI | Allianz | GIO | NRMA | QBE | Youi |
|---|---|---|---|---|---|
94.2% | 97.6% | 94.8% | 95.0% | 95.3% | 97.2% |
Includes % of people with an injury receiving treatment and care prior to lodgement.
Work participation
Percentage of people with an injury who are working at 26 weeks after the date of crash.
(People who are entitled to weekly benefits).
AAMI | Allianz | GIO | NRMA | QBE | Youi |
|---|---|---|---|---|---|
74.7% | 73.0% | 72.6% | 74.3% | 67.4% | 68.5% |
Scheme working rate at 26 weeks after the date of crash
Customer experience
Complaints received from people with an injury.
Insurers | Number of Complaints | % Market share of Complaints | % Market share of Active Claims |
|---|---|---|---|
AAMI | 36 | 8.7% | 10.1% |
Allianz | 43 | 10.4% | 20.1% |
GIO | 37 | 8.9% | 13.5% |
NRMA | 142 | 34.2% | 27.4% |
QBE | 148 | 35.7% | 25.6% |
Youi | 9 | 2.2% | 3.3% |
Total | 415 | 100% | 100% |
Note: Internal review performance data has not been included as the metric is under review.
Updated 6 November 2025