Customer experience survey

SIRA is conducting a survey on customer experience in the NSW workers compensation, compulsory third party (CTP) and home building compensation insurance schemes.

If you have made a claim or hold a policy, we want to hear from you. Your response will help SIRA to understand and improve the performance of the schemes for everyone.

The Social Research Centre (SRC) is a fully accredited research company that is carrying out the survey on our behalf. Your responses are completely anonymous and will be used for research purposes only.

The survey can be completed online at the link below and will take five minutes of your time.

If you have any questions about this survey, you can call us on 1300 656 919 or email us at

We also have a simple form that you can use to contact SIRA about any matter. If you have a question, some feedback, a complaint or something you think SIRA should know, you can tell us here.

We look forward to hearing about your experience making a claim or holding a policy.

Start survey on the SRC website

How the information will be used

SRC is collecting information about your experience in the insurance schemes. Your responses will be used to help SIRA to improve outcomes for people who make claims and hold policies.

SRC will analyse the responses and a summary of the results will be provided back to SIRA. A person’s responses will not be disclosed to any party unless required by law.

Further information about the handling of information is available on our privacy page.