Customer experience survey

SIRA is conducting a survey on customer experience in the NSW workers compensation, compulsory third party (CTP) and home building compensation insurance schemes. If you have made a claim or hold a policy, we want to hear from you.

Your responses are completely anonymous and will help SIRA to understand and improve the performance of the schemes for everyone.

The survey can be completed online and will take five minutes of your time.

If you have any questions about this survey, you can call us on 1300 656 919 or email us at

We also have a simple form that you can use to contact SIRA about any matter. If you have a question, some feedback, a complaint or something you think SIRA should know, you can tell us here.

We look forward to hearing about your experience making a claim or holding a policy.

To start the survey, please select the scheme you want to give feedback about.

Workers compensation

Compulsory Third Party insurance

Home Building compensation

How the information will be used

SIRA is collecting information about your experience in the insurance schemes. Your responses will be used to help SIRA to improve outcomes for people who make claims and hold policies. Your participation in this survey is voluntary and your responses will not be disclosed to any party unless required by law.

Further information about the handling of information is available on our privacy page.