Customer service licence conditions consultation

We invite you to have your say on customer service conduct principles as licence conditions for insurers.

Return to work coordination e-learning

This interactive training assists return to work coordinators understand their role within the workers compensation system, and how to support recovery at work.

Help for small business

Has a worker been injured? Find out what to do and the support that’s available using Small Business Assist.

New claims handling requirements

Find out about the new workers compensation claims handling requirements for insurers.

CTP Green Slip refunds

The deadline to claim a 2017 Green Slip refund is 30 September 2019. Learn more about the Green Slip refunds.

Have you been injured at work?

This web app uses plain English to explain what benefits, entitlements and support there is available during your workers compensation claim. Try it here.

What's happening now

  • New

    Customer service conduct principles

    SIRA is consulting on proposed Customer Service Conduct principles for insurers dealing with workers compensation, CTP and home building compensation claims. Read more

    New

    Submissions to the Compliance and Performance Review of the Nominal Insurer close

    More than 100 submissions were received during the extended public consultation period which ended last Friday, 5 July. Read more

    New

    Guidance for workers reaching the end of their medical entitlement period

    Guidance for workers reaching the end of their medical entitlement period. Read more

  • Media release

    SIRA puts uninsured employers on notice

    A media release stating SIRA has issued more than 50 fines to employers that don’t have the right workers compensation insurance and calling on employers to do the right thing and obtain workers compensation insurance. Read more

    Media release

    Insurers asked to strengthen focus on customer service for injured people

    The State Insurance Regulatory Authority is raising the bar on customer service for people making a CTP or workers compensation claim. Read more

    Ministerial media release

    Green slip premiums hit 7 year low

    Minister for Finance, Services and Property Victor Dominello said that over $70 million would be returned to motorists through reductions in the CTP Green Slip and Lifetime Care and Support Levies. Read more

    Go to news feed
  • Bulletins

    Workers compensation regulation bulletin - Issue 62 (April 2019)

    Includes details about a WCC presidential decision, the WCC's new website, and a new guideline to help patients with work-related mental health conditions. Read more

    Bulletins

    Motor accidents bulletin - June 2018

    In this edition: welcome from the Executive Director, the 2017 CTP Green Slip scheme performance to date, Green Slip scheme quarterly insights now available, our easy guide to how CTP prices are set is available, point to point... Read more

    Bulletins

    Workers compensation bulletin - issue 42

    In this edition: new dispute resolution process for workers compensation, 2018 review of the workers compensation scheme, and dust diseases contributions released. Read more

    Go to all bulletins
  • YouTube

    Skye's return to work

    Work played an important role in Skye’s recovery from injuries received in a car crash while travelling for work. In this video, Skye explains how her employer supported her return to work and wellbeing.

    YouTube

    How to apply for personal injury benefits

    Explains how to make a claim for 'income support payments' and medical treatment if you've been injured in a motor accident in NSW.

    YouTube

    The road ahead to Green Slip reform

    Under a reformed CTP scheme the average price of a Green Slip will be reduced by more than $100. Watch this video to learn more.