Have you got a question, feedback or information to share with SIRA?

Contact us about workers compensation, compulsory third party (CTP) and home building compensation insurance.

Customer experience survey

Tell us about your experience making a claim or holding a policy.

Support for people in distress

SIRA has support available 24 hours a day, 7 days a week.

COVID-19 updates

SIRA is focused on responding to the impacts – and potential impacts – of COVID-19 on its schemes and customers.

COVID-19 Hub for injured workers and road users

Frequently asked questions for injured workers and road users.

Open data

We've launched a new analytics tool to help you monitor trends in our CTP and workers compensation schemes.

What's happening now

  • New

    SIRA bulletin - Issue 15

    This is the latest issue of the SIRA bulletin for 2020. Read more

    New

    Survey: Understanding customer experience in workers compensation and CTP – qualitative research

    SIRA is conducting qualitative research with selected claimants to better understand the customer experience and recovery of people who have made either a claim or CTP insurance claim. Read more

    New

    Towards the PIC Edition 5 - November 2020 has been released

    This is the November issue of the PIC newsletter and includes the latest information from the Personal Injury Commission. Read more

  • Ministerial media release

    New Personal Injury Commission passes Parliament

    The NSW Government will deliver a new one-stop shop Personal Injury Commission (PIC) to simplify the dispute resolution system for injured road users and workers who make a compensation claim, following its approval today by NSW Parliament. Read more

    Ministerial media release

    Customer Service principles for insurers

    The NSW Government is raising the bar on customer service for people making a CTP or workers compensation claim, with new Customer Service Conduct principles for insurers released today. Read more

    Ministerial media release

    Cutting costs for NSW drivers

    Groundbreaking new rules will give the NSW Government the power to claw back excessive insurer profits from Compulsory Third Party (CTP) insurance and return the money to motorists through cheaper Green Slips. Read more

    Go to news feed
  • Bulletins

    SIRA bulletin - Issue 15

    This is the latest issue of the SIRA bulletin for 2020. Read more

    Bulletins

    SIRA bulletin - Issue 14

    This is the latest issue of the SIRA bulletin for 2020. Read more

    Bulletins

    SIRA bulletin - Issue 13

    This is the latest SIRA Bulletin for 2020 Read more

    Go to all bulletins
  • YouTube

    How to apply for a claim for damages (CTP)

    Explains how to apply for a claim for damages in the CTP Scheme. Includes information on the process, criteria, documentation and timeframes.

    YouTube

    Workers Compensation policy

    Learn more about ensuring a Workers Compensation Policy for your staff.

    YouTube

    Skye's return to work

    Work played an important role in Skye’s recovery from injuries received in a car crash while travelling for work. In this video, Skye explains how her employer supported her return to work and wellbeing.