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- New
Changes to handling of claim disputes and complaints about insurers from 1 March 2021
The new Personal Injury Commission and Independent Review Office commence operations from 1 March 2021. This will change the way workers compensation and CTP claim disputes and complaints about insurers are managed. Read more
NewUpdated Claims Assessment and Medical Assessment Guidelines (1999 CTP Scheme)
The new Claims Assessment and Medical Assessment Guidelines applicable to the 1999 CTP Scheme have been published on the SIRA website and NSW Government Gazette. Read more
NewNew Standards of Practice for managing psychological injury claims
SIRA has amended the Standards of practice: Expectations for insurer claims administration and conduct (Standards) to include a new Standard for the management of psychological injury claims (Standard 33) which will take effect from 1 March 2021. Read more
- Ministerial media release
New Personal Injury Commission passes Parliament
The NSW Government will deliver a new one-stop shop Personal Injury Commission (PIC) to simplify the dispute resolution system for injured road users and workers who make a compensation claim, following its approval today by NSW Parliament. Read more
Ministerial media releaseCustomer Service principles for insurers
The NSW Government is raising the bar on customer service for people making a CTP or workers compensation claim, with new Customer Service Conduct principles for insurers released today. Read more
Ministerial media releaseCutting costs for NSW drivers
Groundbreaking new rules will give the NSW Government the power to claw back excessive insurer profits from Compulsory Third Party (CTP) insurance and return the money to motorists through cheaper Green Slips. Read more
- YouTube
How to apply for a claim for damages (CTP)
Explains how to apply for a claim for damages in the CTP Scheme. Includes information on the process, criteria, documentation and timeframes.
YouTubeWorkers Compensation policy
Learn more about ensuring a Workers Compensation Policy for your staff.
YouTubeSkye's return to work
Work played an important role in Skye’s recovery from injuries received in a car crash while travelling for work. In this video, Skye explains how her employer supported her return to work and wellbeing.