What's happening now

  • New

    Changes to handling of claim disputes and complaints about insurers from 1 March 2021

    The new Personal Injury Commission and Independent Review Office commence operations from 1 March 2021. This will change the way workers compensation and CTP claim disputes and complaints about insurers are managed. Read more

    New

    Updated Claims Assessment and Medical Assessment Guidelines (1999 CTP Scheme)

    The new Claims Assessment and Medical Assessment Guidelines applicable to the 1999 CTP Scheme have been published on the SIRA website and NSW Government Gazette. Read more

    New

    New Standards of Practice for managing psychological injury claims

    SIRA has amended the Standards of practice: Expectations for insurer claims administration and conduct (Standards) to include a new Standard for the management of psychological injury claims (Standard 33) which will take effect from 1 March 2021. Read more

  • Ministerial media release

    New Personal Injury Commission passes Parliament

    The NSW Government will deliver a new one-stop shop Personal Injury Commission (PIC) to simplify the dispute resolution system for injured road users and workers who make a compensation claim, following its approval today by NSW Parliament. Read more

    Ministerial media release

    Customer Service principles for insurers

    The NSW Government is raising the bar on customer service for people making a CTP or workers compensation claim, with new Customer Service Conduct principles for insurers released today. Read more

    Ministerial media release

    Cutting costs for NSW drivers

    Groundbreaking new rules will give the NSW Government the power to claw back excessive insurer profits from Compulsory Third Party (CTP) insurance and return the money to motorists through cheaper Green Slips. Read more

  • Bulletins

    SIRA bulletin - Issue 15

    This is the latest issue of the SIRA bulletin for 2020. Read more

    Bulletins

    SIRA bulletin - Issue 14

    This is the latest issue of the SIRA bulletin for 2020. Read more

    Bulletins

    SIRA bulletin - Issue 13

    This is the latest SIRA Bulletin for 2020 Read more

  • YouTube

    How to apply for a claim for damages (CTP)

    Explains how to apply for a claim for damages in the CTP Scheme. Includes information on the process, criteria, documentation and timeframes.

    YouTube

    Workers Compensation policy

    Learn more about ensuring a Workers Compensation Policy for your staff.

    YouTube

    Skye's return to work

    Work played an important role in Skye’s recovery from injuries received in a car crash while travelling for work. In this video, Skye explains how her employer supported her return to work and wellbeing.