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- New
Survey: Understanding customer experience in workers compensation and CTP – Repeat Survey #1
SIRA is conducting a repeat survey with selected claimants to better understand the customer experience and recovery of people claiming workers compensation and CTP insurance. Read more
NewSIRA bulletin - Issue 12
This is the latest SIRA Bulletin for 2020 Read more
NewMotor accidents bulletin - September 2020
In this issue: indexation of motor accident claims, the June report on the CTP insurer claims experience and customer feedback comparison report is now available. Read more
- Ministerial media release
New Personal Injury Commission passes Parliament
The NSW Government will deliver a new one-stop shop Personal Injury Commission (PIC) to simplify the dispute resolution system for injured road users and workers who make a compensation claim, following its approval today by NSW Parliament. Read more
Ministerial media releaseCustomer Service principles for insurers
The NSW Government is raising the bar on customer service for people making a CTP or workers compensation claim, with new Customer Service Conduct principles for insurers released today. Read more
Ministerial media releaseCutting costs for NSW drivers
Groundbreaking new rules will give the NSW Government the power to claw back excessive insurer profits from Compulsory Third Party (CTP) insurance and return the money to motorists through cheaper Green Slips. Read more
- Bulletins
SIRA bulletin - Issue 12
This is the latest SIRA Bulletin for 2020 Read more
BulletinsMotor accidents bulletin - September 2020
In this issue: indexation of motor accident claims, the June report on the CTP insurer claims experience and customer feedback comparison report is now available. Read more
BulletinsSIRA bulletin - Issue 11
In this issue: a new insurer enters the CTP market Read more
- YouTube
How to apply for a claim for damages (CTP)
Explains how to apply for a claim for damages in the CTP Scheme. Includes information on the process, criteria, documentation and timeframes.
YouTubeWorkers Compensation policy
Learn more about ensuring a Workers Compensation Policy for your staff.
YouTubeSkye's return to work
Work played an important role in Skye’s recovery from injuries received in a car crash while travelling for work. In this video, Skye explains how her employer supported her return to work and wellbeing.