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If the claim has been accepted by the insurer, why has the treatment I have recommended been refused?

When an insurer reviews any request for treatment, they consider all medical evidence. If the medical evidence indicates the recommended treatment is not reasonably necessary, it may be refused.

This evidence may be obtained from a number of sources, such as a treating specialist, independent allied health practitioner or an independent medical examiner. If the worker wants to dispute this decision, they can contact their insurer, our Customer Service Centre, Workers Compensation Independent Review Office (WIRO) or Workers Compensation Commission (WCC).