Regulatory activity

The regulatory reports below provide details of regulatory action against insurers, employers, healthcare providers and other regulated entities. This is done to advance transparency, accountability and confidence in the Compulsory Third Party, Workers Compensation and Home Building Compensation schemes in NSW.

These schemes provide an important social safety net for the people of New South Wales who may one day experience injury or loss. SIRA works to ensure these schemes are fair, affordable and effective for policy holders, and for people who make a claim for compensation.

SIRA’s Regulatory Framework details the approach SIRA is taking to deliver its regulatory functions under the State Insurance and Care Governance Act 2015.

SIRA’s compliance and enforcement activities target the areas of highest risk. The actions taken are commensurate to the level of real or potential harm, the scope of non-compliance, the severity of wrongdoing and the need for deterrence. These activities are complemented by education and support initiatives to drive better outcomes for people with a claim and policy holders in SIRA-regulated schemes.

SIRA quarterly regulatory updates

These reports are summaries of the regulatory activity undertaken by the NSW State Insurance Regulatory Authority (SIRA) relating to the Compulsory Third Party, Workers Compensation, Home Building Compensation schemes and healthcare providers operating in the schemes.

Home building compensation audit report

SIRA regulates icare HBCF compliance with the home building compensation legislation. SIRA monitors icare HBCF’s claims management performance against the Home Building Compensation insurance guidelines and icare HBCF’s Claims manual.

Claims Management Audit Report - icare HBCF

Motor crash regulatory activity

An overview of SIRA’s regulatory actions in the NSW Compulsory Third Party (CTP) Scheme.

Workers compensation key regulatory activity

SIRA’s regulatory activity in the NSW Workers Compensation Scheme is focused on areas of highest risk. Targeted compliance and enforcement activity is delivered alongside education and assistance initiatives to improve customer experience, maintain scheme affordability, and build public trust.

Key activity is summarised in the reports below.

Workers compensation nominal insurer audit reports

Workers compensation regulatory activity annual reports

SIRA takes firm and fair enforcement action as needed, based on the severity of harm or potential harm, the degree of negligence, and/or the need for deterrence.

Key activity is summarised in the annual reports below.