Providing treatment
Hearing aids
The supply of hearing aids to a person with a claim must be approved by the workers compensation insurer.
To decide whether hearing aids are reasonably necessary treatment, an insurer may consider:
- medical information, including an audiogram establishing hearing loss was related to employment, and
- a quote for the cost of the hearing aids that does not exceed the maximum identified in the SIRA Hearing Aid Fees Order.
Replacing hearing aids
Hearing aids can be replaced when the hearing aid:
- has been lost or damaged and is not covered by warranty or other insurance, or
- the person with a claim can no longer communicate effectively using the current hearing aid.
Complete a request a replacement hearing aid form when requesting a replacement.
Treating doctor referral
The nominated treating doctor (NTD) will determine an appropriate assessment and the treatment needs of the person with a claim. The NTD may refer the person with a claim to an Ear, Nose and Throat (ENT) specialist to assess the degree of any hearing loss, relationship to the worker's employment and whether hearing aids are reasonably necessary.
Please note, if a claim for lump sum compensation is to be made for work related hearing loss, an assessment must be undertaken by an Ear, Nose and Throat (ENT) Specialist who is a trained assessor of permanent impairment listed on the SIRA website.
If the ENT is assessing permanent impairment, they will also determine
- the level of binaural hearing loss, and
- the proportion of the hearing loss that is attributable to workplace noise.
How to become an approved hearing service provider
Register for MySIRA
Before you apply, you need to create a MySIRA account.
- Enter your first name, last name and email address.
- You’ll receive an email to activate your account.
- Follow the link in the email and set your password.
Note: If you are planning to submit your renewal application, create your MySIRA account using the same email address that received the renewal notice.
Submit your application
Once your account is active:
- Log in to MySIRA and click the 'Health Provider Portal' tile.
- If this is a renewal, click on “Renew your application’. If this is your first registration, click ‘Apply for Hearing Service Provider approval’.
- Complete the application form (if you’ve been approved before, have your previous SIRA approval number ready).
- You can save your application and return to it later.
- Ensure that locations are correctly defined.
- When you're ready, review your details and submit the form.
After submission
- You’ll receive a reference number. Use this number for all communication about your application.
- You can check the status of your application anytime under the 'My applications' tab.
- The outcome of your application will be communicated to you via your MySIRA account.
Need assistance?
Frequently asked questions
Helpful information about the MySIRA platform, and how to submit a new or renewal application, can be found on the Frequently asked questions - Hearing service provider approval page.
Contact us by -
- email: licensing@sira.nsw.gov.au
- phone: 13 74 72
Approval term
The approval period is 3 years, after which hearing service providers will need to re-apply for approval.
Status as an approved provider may be revoked or suspended at any stage during this time for failure to comply with legislation or the conditions of approval.
For more information, please contact providers@sira.nsw.gov.au or call 13 74 72.
Fees and getting paid
Information for health practitioners outlining the various fees and how to get paid.
View fees paid for health services
Find a hearing service provider
Find a registered workers compensation hearing service provider in your area.
Updated 9 March 2026