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Standard of Practice: Return to work - early intervention

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We are seeking feedback on a new Return to work - early intervention Standard of Practice. The new Standard has been developed to support and set expectations for insurers in their early management of claims.

Consultation period: 10/12/2021 3:00 pm to 28/02/2022 5:00 pm

What is this about?

We are now consulting on a new Standard of Practice for Return to work - early intervention.

SIRA will be working to finalise any changes to enable the new Standard to come into effect by the end of the first quarter of 2022.

A draft Standard of practice has been developed to support and set expectations for insurers in their early management of claims. Specifically, it is designed to:

  • Promote the management of claims in accordance with legislative requirements, while tailoring services to workers’ needs, providing transparent communication about the process, establishing trust with the worker and employer focusing on early treatment and return to work
  • Support the insurer to adopt practices to assess for the risk of delayed recovery across four key domains including:
    • Personal
    • Workplace
    • Healthcare
    • Insurance and legislative
  • Support the insurer to match interventions to address risks identified.

Next steps:

SIRA is seeking feedback in relation to the new Standard of practice by no later 5pm on Monday, 28 February 2022. Written feedback may be provided via email to: Policy&Design@sira.nsw.gov.au

COVID-19 update: due to the impacts of the COVID-19 pandemic all submissions are to be submitted electronically and not by mail

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