HBC draft guidelines on claim handling and business plans

Submission cover sheet

  • Name of organisation or individual making this submission

    Confidentiality requested

Questions on possible options

  1. Q1: Are there any elements that should be excluded, added, or further clarified about disputes or complaints process?

    YES, ARE THE CLIENTS FINANCIAL, AND HAVE THEY PAID THE CONTRACT AMOUNT UP TO DATE IN A TIMELY MANNER

  2. Q2: What areas of these guidelines would be improved by practice notes?

  3. Q3: The State Insurance Regulatory Authority plans to review these claims handling guidelines within 18 months. Is this the right timeframe for review?

    No

  4. Q4: Should there be a specific requirement to process claims expeditiously if the claimant is experiencing financial hardship? Why?

    DEPENDS ON THE CIRCUMSTANCES CHECK AND ENSURE THAT THE CLAIN IS NOT FOR AN OWNER BUILDER. THEY SHOULD NOT BE INSURED *** GET RID OF OWNER BUILDING PERMITS ***

  5. Q1: Is the minimum and supporting content to be supplied in a business plan appropriate (refer to section 5 of these guidelines)? Why?

    NOT ALL BUILDERS HAVE THE CAPACITY TO PRODUCE AND UNDERSTAND A BUSINESS PLAN, AND JUST BECAUSE THEY DONT HAVE THE CAPACITY TO PRODUCE ONE, DOESNT MAKE THEM AN INCOMPETENT BUILDER

  6. Q2: Are there any elements that should be excluded, added, or further clarified to assist the preparation of business plans by providers, and subsequent evaluation by the Authority?

    *** GET RID OF OWNER BUILDING PERMITS ***

  7. Q3: What time horizon should the business plan cover? Is three years an appropriate horizon?

    1 TO 3 YEARS

  8. Q4: Should these guidelines set targets for performance monitoring? For example financial targets such as gross written premium and market share or non-financial targets.

    KEEP IT SIMPLE, AS THE CURRENT SYSTEM AND FORMAT IS RESTRICTING TRADE ON BUILDERS AND DOES NOT GIVE THEM THE OPPORTUNITY TO GROW AND EMPLOY *** GET RID OF OWNER BUILDING PERMITS ***

  9. Q5: Should business plans and progress reports submitted to the Authority include details of top-up products? If so, how should the Authority consider these when evaluating business plans?

    DO NOT INTRODUCE AND IMPLEMENT FURTHER WORK AND REPORTING TO BUILDERS. COMPLIANCE COSTS AND ISSUES ALREADY TAKE UP UNEROUS AMOUNT OF TIME FROM THE BUSINESS. AGAIN KEEP IT SIMPLE. MAYBE IMPLEMENT THIS FOR THE LARGER ORGANISATIONS WHO DO HAVE A LARGER STAFFING STRUCTURE

  10. Q6: Is it desirable to have a standard reporting template to track progress against business plan objectives or targets? What elements should be mandatory to report and how frequently?

    - PROGRAM MILESONE DATES CAN BE TRACKED TO BETTER UNDERSTAND TRACKING - CLIENT PAYMENT NEEDS TO BE TRACKED - VARIATION SIGNOFFS

  11. Q7: The Authority plans to review these business plan guidelines within 18 months. Is this the correct timeframe for review? why?

    POSSIBLY SOONER, AS THE CURRENT SYSTEM FAILS IN MANY AREAS AND THE ENTIRE HBCF NEEDS URGENT ATTENTION

At our discretion we may remove parts of submissions because of length, content, appropriateness or confidentiality (privacy) reasons.

Catalogue no. SIRA 08056
State Insurance Regulatory Authority
Motor Accidents Insurance Regulation,
Level 25, 580 George Street, Sydney NSW 2000
General phone enquiries 1300 137 131 or
Claims Advisory Service 1300 656 919

Website https://www.sira.nsw.gov.au

© Copyright State Insurance Regulatory Authority NSW 2016