Claims Administration Manual (CAM): draft Standards of Practice

We are continuing to progress the design and development of the Claims Administration Manual.

  • The Issue

    Consultation period: 16/10/2018 12:00 am to 16/11/2018 5:00 pm

    We are seeking feedback on the draft mandatory standards of practice that will be added to our online Claims Administration Manual.

    The standards of practice aim to set expectations for insurer claims management processes and conduct without being unduly prescriptive. Where appropriate, the standards will include key timelines, processes and procedures to be adopted by insurers with respect to key milestones and other aspects of workers compensation claims.

    We encourage you to have your say and let us know how we can support an efficient and effective workers compensation system.

    Please read the draft standards of practice and provide your feedback using the online form below.

  • Milestones

    • 16 October 2018 – Consultation draft of Standards of Practice published on SIRA website
    • 16 October 2018 to 16 November 2018 – Consultation open

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