Workers Compensation Assist

About Workers Compensation Assist

Workers Compensation Assist is an outreach call service that provides general information and impartial support to workers with an injury, empowering them to drive their recovery.

The service aims to make it easy for a person who has been injured at work to understand their choices, rights, and responsibilities in the NSW Workers Compensation Scheme.

Why is SIRA calling me?

Insurer participation

Insurer participation
Additional outreach support

We call workers from employers and/or insurers who are taking part in the Workers Compensation Assist service. These calls are made at key milestones during your workers compensation claim.

The purpose of these calls is to educate and empower people who are injured at work. We provide you with information and options that can help in your recovery.

During the call we will talk to you about your experiences under the NSW Workers Compensation Scheme and discuss the next steps in your recovery so that you know what to expect.

Workers Compensation Assist provides support that aims to help people who are injured at work.

We proactively contact and call workers who have a current claim in the NSW Workers Compensation scheme where our experience tells us that they may benefit from information about their choices, rights and responsibilities.

During the call we will talk to you about your experiences under the NSW Workers Compensation Scheme and discuss the next steps in your recovery so that you know what to expect.

How we can help

Explain the NSW Workers Compensation Scheme and empower you with information about your choices, rights, and responsibilities.
Provide education and information on what to expect during the claim and recovery process.
Clarify the role of those involved in your claim, such as your employer, insurer, medical and rehabilitation providers.
Provide general information about your workers compensation payments and changes that may affect you as your claim progresses.
Advise you on where to go for more help or information.

How will I know if SIRA is going to contact me?

We will send you an email or SMS up to 48 hours prior to our call, which will have a link to our webpage so that you can verify who we are. If you would still like to confirm that SIRA is contacting you, you can call us on 13SIRA (13 74 72) to confirm.

Please note that SIRA will never ask you to provide any personal details via email or ask you to click on a link to confirm who you are.

Tell us when we can call you

At SIRA we understand that you may need to attend medical appointments as part of your recovery or that you may be working. The email will include an option for you to tell us what the best time is for us to call you.

This will help us ensure that we are contacting you at a time that is suitable for you.

Feedback from our customers

“I felt completely comfortable discussing my experiences with Workers Compensation Assist and I was given good advice and confirmation that I was on the right path for a good outcome.”

“The team was lovely and informative. They seemed like they did everything in their power to help me. Thank you.”

“This is a great service. It has clarified my concerns and given me good advice. I strongly recommend it.”

Further information

If you are looking for more information about your claim and recovery, please see our recovery at work guide for workers.

If you have a complaint about your insurer, please contact the Independent Review Office (IRO):
- 13 94 76
- [email protected]
For all other complaints please contact SIRA:
- 13 10 50
- [email protected]

The information provided by SIRA's Workers Compensation Assist Outreach service about the NSW Workers Compensation Scheme is intended for general information only. Although every care is taken to provide accurate and up-to-date information when we speak to you, you should note that the information is always of a general nature to inform you of choices, rights and responsibilities under the Scheme. We are unable to provide detailed information and advice about your individual circumstances.