Standard 2 - worker access to personal information

Facilitating workers’ access to their personal and health information empowers workers to contribute to decisions about their recovery and return to work.

Worker access to personal information

Principle: Workers will be provided with convenient and timely access to their personal and health information in accordance with relevant privacy and workers compensation laws.

S2.1Insurers must advise workers of their right to access their personal and health information.Evidence on claim file
S2.2Insurers must ensure third-party providers are aware that any report provide in relation to a worker may be released to the worker.Evidence on claim file
S2.3Insurers must promptly respond to any request by the worker or their representative for information contained in the insurer’s claim file.Written response provided within ten working days.