Appendix 1: Context and relevant provisions - Standard 10 - Payment of invoices and reimbursements

Prompt payment of invoices and reimbursements for medical, hospital and rehabilitation services ensures workers can remain focused on their recovery and helps to maintain the integrity of the system.

In accordance with workers compensation legalisation, insurers are to pay invoices and reimbursements for medical, hospital and rehabilitation services promptly.

NSW workers compensation legislation requires the prompt payment of compensation following the acceptance of liability for the service.

The timely payment of invoices and reimbursements on all claims supports worker recovery through the development of trust and respect among treatment providers and other stakeholders.

Non-payment of an invoice can be detrimental to the insurer-health practitioner relationship, negatively impacting worker recovery.