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Obligations of DRS

7.8 Decision-makers of DRS must:

(a) assist the parties to resolve the issues in dispute referred to them

(b) assist the parties to further the objects of the Act and the objects of DRS

(c) assist the parties to meet their obligations and duties under these Guidelines

(d) act honestly and not mislead the parties, representatives or any decision-maker

(e) interpret and apply the provisions of this Part of the Motor Accident Guidelines in a way that best supports the objects of the Act, and the objects of DRS.

7.9 Officers of DRS must:

(a) assist the parties and decision-makers to resolve any issues in dispute in the claim

(b) assist the parties and decision-makers to further the objects of the Act and the objects of DRS

(c) assist the parties, their representatives and decision-makers to meet their obligations and duties under these Guidelines.

7.10 DRS may provide reports to the Authority on the failure of a claimant or insurer to comply with any duty, under section 6.7 of the Act.