Recovery at work insider - Issue 21

23 November 2022

Optimising the value of return to work programs

Why is this important?

Employers have an opportunity to positively influence return to work (RTW) outcomes through effective RTW systems. 

All NSW employers must have a RTW program which outlines the systems and processes they will use to support and manage workers with a work-related injury or illness.  

RTW programs need to be reviewed at least every 2 years or when something significant changes. It’s important to keep the program up to date to meet your obligations and improve RTW practices.

From the evidence

The workplace RTW program presents an opportunity for an employer to reinforce a positive workplace culture by promoting the health benefits of work, consulting and engaging with their workers and conveying a strong commitment to support them at the first sign of injury.¹

What you can do

• Obtain buy-in at all levels of your organisation regarding the importance of RTW.
• Ensure workers are involved in the development of the RTW program.
• Use the checklist in the guidelines to ensure that your RTW program meets requirements.
• Use clear, simple and supportive language.
• Use a variety of methods to ensure all workers are aware of and understand the RTW program.
• Review your program when RTW policies and procedures change or at least every 2 years.
• Consult and communicate any changes.

Ask workers who have recently been through a RTW process for feedback about their experience and what can be improved.

Resources and tools

• Guidelines for workplace return to work programs
• Return to work program checklist for Category 1 employers
• Building positive workplace culture and leadership
• Return to work coordination learning portal

References

¹ Safe Work Australia - National RTW Strategy 2020-2030

Previous editions

Missed an issue? Read our most recent issues below:

• Issue 20: How to support recovery through work following a psychological injury
• Issue 19: What you can do if recovery is not going to plan
• Issue 18: How to support your worker if they need time off work
• Issue 17: Maintaining your recovery through work skills
• Issue 16: The positive impact of using a written recover at work plan

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