Workers compensation disputes
How to resolve workers compensation disputes such as: work capacity decisions, permanent impairment and medical disputes, liability disputes, injury management disputes and premium disputes.
If you have questions after reading the following information, speak with the insurer in the first instance. However, if you are a worker and need further assistance after talking to the insurer please contact the Independent Review Office (IRO) on 13 94 76. If you are an employer, insurer or provider (eg health provider) please call us on 13 10 50.
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Work capacity decision reviews
If you disagree with the insurer's decision about the amount of weekly payments payable after a work-related injury or illness, find information on work capacity decisions and review options for workers here.
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Liability disputes
Outlines what you can do if the insurer disputes liability for your workers compensation claim (including for medical, hospital and rehabilitation expenses).
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Permanent impairment disputes
Explains what to do if you disagree with the insurer regarding your level of permanent impairment.
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Injury management disputes
Describes the range of options to help workers resolve disputes about injury management.
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Premium disputes
Explains how to resolve a dispute regarding the premium calculation made by your insurance agent.