SIRA Logo

Contact us

You can contact us by phone, online form, email, by mail or in person. If you’d like an appointment, please call first so we can direct you to the right office.

Green Slips

Phone

1300 137 131 (8:30am to 5pm, Monday to Friday)

Addresses

Postal address:

State Insurance Regulatory Authority
Level 25, 580 George Street,
Sydney NSW 2000

Business address:

State Insurance Regulatory Authority
Level 25, 580 George Street,
Sydney NSW 2000

Motor accidents compensation

For general enquiries

Phone: 1300 137 131 or 02 8267 1900 (8:30am to 5pm, Monday to Friday)

Online: general enquiry form

Email: motor@sira.nsw.gov.au

Postal address:
State Insurance Regulatory Authority
Level 25, 580 George Street,
Sydney NSW 2000

Business address:
Level 25, 580 George Street,
Sydney NSW 2000

For help with a claim

Contact our Claims Advisory Service (CAS) to get general assistance and support with your claim (eg help with filling out the right form, correctly).  They are unable to provide legal advice.

Phone: 1300 656 919 (8:30am to 5pm, Monday to Friday)

Online: claims advice form

Email: motor@sira.nsw.gov.au

Postal address:
State Insurance Regulatory Authority
Level 25, 580 George Street,
Sydney NSW 2000

Business address:
Level 25, 580 George Street,
Sydney NSW 2000

For disputes

Contact our Claims Advisory Service (CAS) to get general help and advice support when there’s a medical or claims dispute between you and the insurer (eg you disagree on the severity of the injury or treatment).  They are unable to provide legal advice.

Phone: 1300 656 919 (8:30am to 5pm, Monday to Friday)

Online: disputes enquiry form

Email: motor@sira.nsw.gov.au

Postal address:
Dispute Services Division
Level 19, 1 Oxford Street,
Darlinghurst NSW 2010

Business address:
Level 19, 1 Oxford Street,
Darlinghurst NSW 2000

Workers compensation

Phone

13 10 50 (8:30am to 5pm, Monday to Friday)

Addresses

Postal address:

State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow NSW 2252

Business address:

State Insurance Regulatory Authority
92-100 Donnison Street,
Gosford NSW 2250

Home Building Compensation

Phone

13 32 20 (NSW Fair Trading manages phone enquiries on our behalf)

Online

Online enquiry form (NSW Fair Trading manages online enquiries on our behalf)

Other contact details

Website feedback

If you have any suggestions or compliments on the website.

Online: website feedback form

Report CTP fraud

All reports will be treated confidentially and can be made anonymously.

Phone: 1800 600 444 (during normal business hours)

Online: online form

Email: report.fraud@ifbaintelligence.com

Nominal Defendant

Sometimes people are injured by a vehicle that was uninsured or unidentified (eg hit and run), meaning the injured person wouldn’t usually be able to apply for CTP compensation.

However, in NSW all insurers are required to be part of the Nominal Defendant fund. Where a vehicle is uninsured, or unidentified the injured person can make a claim through the Nominal Defendant, meaning they don’t go without adequate treatment or compensation.

Phone: 1300 137 131

Legal services

For legal documentation to us (including subpoenas, directions, notices and correspondence) relating to any legal matter.

Post:
The Subpoena Clerk or relevant lawyer
Legal Services
State Insurance Regulatory Authority
PO Box 2677,
Sydney NSW 2001

Access to information

We publish a large volume of materials. Under the Government Information (Public Access) Act 2009, much of this information is available for you to access, free of charge.

For workers compensation:

Phone: 13 10 50

Email: wcrgipa@sira.nsw.gov.au

For motor accidents:

Phone: 1300 137 131