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Contact us

You can contact us by phone, online form, email, by mail or in person. If you’d like an appointment, please call first so we can direct you to the right office.

Phone numbers

Green slips and motor accident compensation

1300 656 919 (8:30 am to 5 pm, Monday to Friday)
Contact CTP Assist for inquiries or help with a claim, to provide feedback or lodge a complaint (eg about our services).

1800 600 444 (during normal business hours).
To report fraud or non-compliance.

1800 34 77 88 (8:30 am to 5 pm, Monday to Friday)
Contact our Dispute Resolution Service for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider).

Workers compensation

13 10 50 (8:30am to 5pm, Monday to Friday, excluding public holidays).

You can contact us over the Christmas period during the times shown above. We also have an out-of-hours answering service. If you are experiencing any type of emergency situation affecting your personal safety please call triple zero (000).

Call 13 10 50 for enquiries or help with a claim, to provide feedback or lodge a complaint (e.g. about our services), to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider), or to report fraud or non-compliance.

Home building compensation

13 10 50
For enquiries or help with a claim.

If you are Deaf, hard of hearing or speech-impaired, you can contact us through the National Relay Service; just ask for the relevant number listed above.

If you need an interpreter, you can contact us through TIS National by calling 131450 and asking for the relevant number listed above.

Online enquiry forms

Green slips

Online enquiry form
For enquiries relating to green slips.

Report fraud
To report fraud or non-compliance.

Motor accidents compensation

Online enquiry form
For enquiries, to provide feedback or lodge a complaint (e.g. about our services), or to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider).

Online claims advice form
For help with a claim.

Report fraud
To report fraud or non-compliance.

Workers compensation

Online enquiry form
For enquiries or help with a claim, to provide feedback or lodge a complaint (e.g. about our services), to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider), or to report fraud or non-compliance.

Emails

Green slips and motor accidents compensation

ctpassist@sira.nsw.gov.au
Contact CTP Assist for enquiries or help with a claim, to provide feedback or lodge a complaint (eg about our services).

report.fraud@ifba.online
To report fraud or non-compliance.

drsenquiries@sira.nsw.gov.au
Contact our Dispute Resolution Service for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider).

Workers compensation

contact@sira.nsw.gov.au
For enquiries or help with a claim, to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider), or to report fraud or non-compliance.

customerfeedback@sira.nsw.gov.au
To provide feedback or lodge a complaint (e.g. about our services).

Home building compensation

contact@sira.nsw.gov.au
For enquiries or help with a claim, to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider), or to report fraud or non-compliance.

customerfeedback@sira.nsw.gov.au
To provide feedback or lodge a complaint (e.g. about our services).

Addresses

Green slips and motor accidents compensation

Postal and business address:
Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Workers compensation

Postal address:
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow NSW 2252

Business address:
State Insurance Regulatory Authority
92-100 Donnison Street,
Gosford NSW 2250

Home building compensation

Postal and business address:
Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Complaints and feedback about us

Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints.

Find out more about how to make feedback or complaints about us.

Contact details for motor accidents complaints and feedback

To make a complaint or provide feedback about our motor accidents services you can contact us by:

Phone: 1300 656 919

Email: CTPassist@sira.nsw.gov.au

Online: general enquiries form

Post:
State Insurance Regulatory Authority,
Level 6, McKell Building
2-24 Rawson Place  
Sydney NSW 2000
or DX 1517 Sydney

Contact details for workers compensation complaints and feedback

To make a complaint or provide feedback about our workers compensation services you can contact us by:

Phone: 13 10 50 (Monday to Friday, 8:30 am till 5:00 pm).

Email: customerfeedback@sira.nsw.gov.au

Online: general enquiries form

Post:
Workers Compensation Regulation
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow, NSW 2252

What about privacy?

Any personal or health information you give to us will be handled strictly in accordance with NSW privacy laws.

To investigate and help resolve your complaint, we may need to give your details to third parties such as your insurer, we will seek your permission before we do this. If you don’t want us to do this or are concerned about how your personal information has been managed, please let us know.

Other contact details

Workers Compensation Independent Review Office (WIRO)

WIRO helps injured workers and employers resolve disputes they have with their insurers.

WIRO is an independent statutory office with a variety of roles, which include:

  1. finding solutions for complaints about insurers from injured workers and employers
  2. managing the provision of legal assistance for injured workers
  3. conducting the procedural reviews of insurers' work capacity decisions.

See their contact details

Workers Compensation Commission

The Commission resolves disputes between injured workers and their employers. They are separate to SIRA.

See their contact details.

Enquire about an existing merit review application

Phone: 02 9284 2284 (8:30 am to 5 pm, Monday to Friday).
To enquire about an already submitted merit review with SIRA's Merit Review Service,

Email: mrs@sira.nsw.gov.au

Postal and business address:
SIRA Dispute Resolution Services
Level 19, 1 Oxford Street,
Darlinghurst NSW 2010

Media enquiries

For media enquiries only:

Phone: 0438 108 797
Email: media@finance.nsw.gov.au

Website feedback

For any suggestions or compliments on the website, complete our website feedback form.

Nominal Defendant

Sometimes people are injured by a vehicle that was uninsured or unidentified (eg hit and run), meaning the injured person wouldn’t usually be able to apply for CTP compensation.

However, in NSW all insurers are required to be part of the Nominal Defendant fund. Where a vehicle is uninsured, or unidentified the injured person can make a claim through the Nominal Defendant, meaning they don’t go without adequate treatment or compensation.

Phone: 1300 656 919

Legal services

For legal documentation to us (including subpoenas, directions, notices and correspondence) relating to any legal matter.

Post:
The Subpoena Clerk or relevant lawyer
Legal Services
State Insurance Regulatory Authority
McKell Building, Level 7, 2-24 Rawson Pl, Sydney, NSW

Access to information

We publish a large volume of materials. Under the Government Information (Public Access) Act 2009, much of this information is available for you to access, free of charge.

For workers compensation:

Phone: (02) 9619 8672

Email: gipa@finance.nsw.gov.au

For motor accidents:

Phone: (02) 9619 8672

Email: gipa@finance.nsw.gov.au