SIRA Logo

Support services to help injured people

There are a range of support services for injured people. We list some of them below.

You can also download a PDF factsheet of this information.

If you are injured in a motor accident in NSW on or after 1 December 2017, you can claim for a range of personal injury benefits for up to 26 weeks.

You can still claim, even if you are the driver at fault in a crash – unless you are entitled to workers compensation, are charged with a serious driving offence in connection with your accident, or you were the at-fault driver of an uninsured vehicle.

If you are found to be at fault or mostly at fault, or your injury is minor, your statutory benefits will stop after 26 weeks.

We're here to help

If you need help, call SIRA’s CTP Assist on 1300 656 919 between 8.30 am-5 pm weekdays. Or you can email ctpassist@sira.nsw.gov.au.

If you leave a voice message or email after hours, we will call you back the next business day.

Help from Centrelink

If you need ongoing financial support, you can apply for Centrelink assistance.

You can start your Centrelink application up to 13 weeks before your income support payments stop. All you need is a letter from your insurer confirming:

  • total number of income support payments paid to date
  • the projected date of your last payment
  • the reason for stopping your payments.

Centrelink will also need:

  • an up to date medical certificate and other information about your health in the past four weeks
  • relevant financial information, including details of any lump sum payments you have received, your spouse’s earnings etc.

You can start a Centrelink application before your CTP payments stop, however it cannot be finalised until the day after your CTP payments have stopped.

Centrelink assesses each application based on individual circumstances.

Before you apply you need to complete an online self-assessment to determine the type of benefits that may be available to you. If you need help call Centrelink on 13 24 68.

Community support services

There are additional support services within the community that may be available to you, depending on your circumstances

Mental health support

Further information

Contact your insurer or call CTP Assist on 1300 656 919 between 8.30 am-5 pm weekdays, or email ctpassist@sira.nsw.gov.au