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Premium disputes

If you disagree with the premium calculation there are ways to get the matter resolved.

We are the regulator of the workers compensation system in NSW. Our job is to ensure the system provides support for workers if they get injured, is affordable for employers, and sustainable for the NSW economy.

One of the ways we do this is by providing information, support and advice for employers who are having a dispute over their premium calculation.

For policies up to 30 June 2016

This is for policies commencing before4pm on 30 June 2016 (regardless of when the dispute happened).

Insured with icare through one of their insurance agents.

In the first instance you should discuss your concerns about your premium calculation with your insurance agent. Refer to icare for a list of insurance agents.

If you still disagree, you can contact icare and ask them to review the premium in line with their internal dispute procedures.

If you still disagree and you believe your premium calculation does not comply with the insurance premiums order, you can make an application for us to resolve the dispute.

We must receive the application within one month of you receiving notification of the premium calculation (we can sometimes extend this under special circumstances).

The application form must be completed correctly, so if you have any questions we suggest you call us and we can answer them before submitting the form.

You still have to pay the premium during this process. If your appeal results in a revised premium calculation then the premium will be adjusted accordingly.

For a copy of the correct form, and for any additional advice on premium disputes, phone our Appeals and Reviews Branch on (02) 4321 5502.

Insured with a specialised insurer

Discuss the matter with your insurer.

If you believe the insurer has not appropriately dealt with the matter at a senior level, ask for the matter to be considered in line with their internal dispute procedures.

There is no formal right of appeal to us from the decision of a specialised insurer.

For policies after 30 June 2016

This is advice for policies commencing on or after 4pm on 30 June 2016 (regardless of when the dispute happened).

Insured with icare through one of their insurance agents.

In the first instance you should discuss your concerns with your insurance agent. Refer to icare for a list of insurance agents.

If you still disagree, you can contact icare and ask them to review the premium in line with their internal dispute procedures.

If you still disagree and you believe your premium calculation does not comply with the market practice and premiums guidelines, you can refer the matter to us to ensure the calculation complies with these guidelines.

Phone our Appeals and Reviews Branch on (02) 4321 5502.

Insured with a specialised insurer

Discuss the matter with your insurer.

If you believe the insurer has not appropriately dealt with your concerns ask for the matter be dealt with in accordance with their internal dispute resolution procedures.

If you still disagree and you believe your premium calculation does not comply with the insurer’s market practice and premiums guidelines, you can refer the matter to us to ensure the calculation complies with these guidelines.

Phone our Appeals and Reviews Branch on (02) 4321 5502.