Workers compensation system

workers return to work rate at 4 weeks

Explore System Effectiveness

payments made during the month

Explore System Efficiency

premiums collected annually

Explore System Viability

of reported NSW wages goes to premiums

Explore System Affordability

of active claims lodged a dispute

Explore System Customer Experience

expenditure paid to and for workers 2016/2017

Explore System Equity

  • State Insurance Regulatory Authority (SIRA) is responsible for regulating the NSW workers compensation system which safeguarded workers with a combined $250 billion of wages in NSW for 2017/18. We do this to support workers who may have had the worst day of their life.

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payments
4.3M
jobs are covered
308,458
workers supported with weekly benefits
77,038
employers are covered
4.3M
jobs are covered
The number of workers who are covered by the NSW Workers Compensation system defined by the number of jobs reported by ABS. (Please note a worker in NSW may hold more than one job)
308,458
workers supported with weekly benefits
This represents number of workers who are receiving weekly benefits as a result of a workers compensation claim.
77,038
employers are covered
This number represents customers (employers) who are safeguarded by the NSW Workers Compensation System.

System effectiveness

Is the system effective in safe guarding workers, getting workers back to work and wellness?

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Data as at January 2019Click to explore data
  • Data disclaimer
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Total reportable claims
Reportable claims trend
Data as at January 2019 -  Click to explore data

Bodily location of injury

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head
Head
neck
Neck
upper limbs
Upper limbs
trunk
Trunk
lower limbs
Lower limbs
psychological
Psychological
multiple locations
Multiple locations
to be confirmed
To be confirmed
systematic locations
Systematic locations
Data as at January 2019 Click to explore data
efficiency

System efficiency

Is the delivery of the system as efficient as it can be?

Claims payment trend

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Claims payment trend
Data as at Click to explore data

System viability

Is the system sustainable and viable for generations to come?

Claims by payment type

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Total Payments
Claims by Payment Type
Data as at January 2019 for the period January 2016 to January 2019 -   Click to explore data
efficiency

System affordability

Can the community afford the current system?

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Affordability of insurance as a percentage of NSW wages for 2022/23
*A reflection of the cost of premiums for workers compensation as a percentage of the reported NSW wages bill.
Yearly trend

System customer experience

What is the NSW customers experience with their workers compensation system?

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    While SIRA does some data cleansing, the reporting is verbatim from customers and might occasionally reference an incorrect insurer and/or insurer type.

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System equity

Is the system equitable and perceived as fair?

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Direct to claimant

Expenses

Indirect to claimant

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    The benefits paid to and for workers is calculated annually.

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efficiency
Workers compensation COVID-19 claims
COVID-19 claims
COVID-19 claims by date

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    We are now reporting COVID-19 related workers compensation claims using data provided to us daily by insurers. We will update and expand our report as more information becomes available.

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NSW workers compensation insurer scorecard

Insurer scorecard

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% share of premium paid FY 2022/23
% share of total claims FY 2022/23
% share of total payments made
% share of total active claims
% of injury notifications actioned within 7 days
% of Level 1 complaints to active claims
% Level 2 complaints resolved within 20 business days
RTW rate
4 weeks
RTW rate
13 weeks
RTW rate
26 weeks
% share of premium paid FY 2020/21
% share of total claims FY 2020/21
% share of total payments made
% share of total active claims
% of injury notifications actioned within 7 days
% of Level 1 complaints to active claims
% Level 2 complaints resolved within 20 business days
RTW rate
4 weeks
RTW rate
13 weeks
RTW rate
26 weeks
Nominal insurer
Government self insurers
Specialised insurers
Self insurers

Data as at

  • Data Disclaimer.

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    SIRA has partnered with insurers to develop and implement plans, mitigate risk and encourage positive customer experiences through the management of injured workers claims. To find out more about the tiering model visit.

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