S2. Worker access to personal information

S2.1

Insurers are to advise workers of their right to access their personal and health information.

Evidence on claim file

S2.2

Insurers are to ensure third-party providers are aware that any report provided in relation to a worker may be released to the worker.

Evidence on claim file

S2.3

Insurers are to promptly respond to any request by the worker or their representative for information contained in the insurer’s claim file.

Written response provided within 10 working days from receipt of the request