- Workers Compensation Act 1987
- Workplace Injury Management and Workers Compensation Act 1998
- Workers' Compensation (Dust Diseases) Act 1942
- Workers Compensation (Bush Fire, Emergency and Rescue Services) Act 1987
- Workers Compensation Regulation 2016
- Workers Compensation (Dust Diseases) Regulation 2018
- Workers Compensation (Bush Fire, Emergency and Rescue Services) Regulation 2017
- Workers compensation guidelines
- NSW workers compensation guidelines for the evaluation of permanent impairment
- Workers compensation medical dispute assessment guidelines
- Guidelines for workplace return to work programs
- Workers compensation market practice and premiums guidelines
- Guidelines for the approval of treating allied health practitioners 2016 No 2
- Workers compensation licensed insurer business plan guidelines
Standards of practice
- Overarching claims management principles
- Standard of practice principles
- S1. Worker consent
- S2. Worker access to personal information
- S3. Initial liability decisions – general, provisional, reasonable excuse or full liability
- S4. Liability for medical or related treatment
- S5. Recurrence or aggravation of a previous workplace injury
- S6. Recoveries
- S7. Interim pre-injury average weekly earnings calculation
- S8. Insurer making weekly payments
- S9. Reduction in payments of compensation
- S10. Payment of invoices and reimbursements
- S11. Changes in capacity
- S12. Injury management plans
- S13. Additional or consequential medical conditions
- S14. Referral to an injury management consultant
- S15. Approval and payment of medical, hospital and rehabilitation services
- S16. Case conferencing
- S17. Section 39 Notification
- S18. Retiring age notification
- S19. Section 59A notification
- S20. Permanent impairment assessment reports
- S21. Negotiation on degree of permanent impairment
- S22. Insurer participation in disputes and mediations
- S23. Recovery of overpayments due to insurer error
- S24. Factual investigations
- S25. Surveillance
- S26. Arrangement for payments to Medicare Australia
- S27. Notification and recovery of Centrelink benefits from lump sum payments
- S28. Interpreter services
- S29. Cross-border provisions
- S30. Closing a claim
- S31. Death claims
- S32. Managing claims during the COVID-19 pandemic
- Workers compensation benefits guide
- Fees and rates orders
- Standards of practice
S8. Insurer making weekly payments
All stakeholders should be kept informed where weekly payments need to be processed directly by the insurer to the worker. This will ensure the worker receives ongoing and timely support and the employer is informed of their ongoing obligations and responsibilities.
The rights and responsibilities of all parties will be respected in circumstances where weekly payments will be made by the insurer.
Before commencing weekly payments directly to a worker, the insurer is to consult with the employer and advise that claims costs will continue to accrue.
Evidence on claim file
As soon as possible after deciding to commence making weekly payments directly to the worker, the insurer is to:
Request made within five working days after the insurer's decision to commence payments
The insurer is to advise the worker and employer as soon as practicable after commencing weekly payments directly to the worker.
Written advice to the worker and employer within five working days after commencing payments
Weekly payment of compensation to workers may be made by the employer or the insurer.
All stakeholders should be kept informed in cases where it is necessary for weekly payments to be processed directly by the insurer to the worker, to ensure the worker receives ongoing and timely support.
Insurers are responsible for ensuring workers receive correct weekly payments in a timely manner. In most cases the worker is paid by the employer. In some instances, it is appropriate for the insurer to make payments directly to the worker.
In instances where it is appropriate that weekly payments be processed directly by the insurer to the worker, it is important to ensure that key stakeholders are kept informed of claim progress and remain aware of their obligations and responsibilities.