Expectation and benchmarks
Published: 6 April 2019
Last edited: 21 October 2019
Expectations | Benchmarks | |
---|---|---|
S28.1 | Insurers are to engage the services of a qualified interpreter if the worker asks for an interpreter, indicates a preference for communicating in their own language, does not appear to understand questions or is not easily understood. | Evidence on claim file |
S28.2 | When engaging the services of an interpreter, insurers are to:
| Evidence on claim file |
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