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Claims management guide
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Understanding the claims journey
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Understanding the claims journey
Information to help people understand the workers compensation claims process.
General overview
Eligibility
Making a claim
Claims decisions
Medical and related services
Recovery at work
Weekly payments
Other compensation payable
Resolving complaints and disputes
Claims management other
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Insurer guidance
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Insurer guidance
Guidance notes to support insurers to meet legislative and regulatory claims handling requirements and expectations.
General / overarching principles
Eligibility / compensable injuries
Claims and injury management
Claims management other
Compensation payable
Medical and related services
SIRA funded programs
Decision notices and disputes
Common law and recoveries
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Legislation and regulatory instruments
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Legislation and regulatory instruments
Legislation and Regulations
Guidelines
Other instruments
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Forms and publications
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