Sometimes you may disagree with your worker or the insurer about a workers compensation claim. If this happens there are ways to resolve the dispute.
Talk with your insurer first
If you have any issues about your workers claim you should contact your insurer first. They are familiar with your worker’s circumstances and trained to take action and/or escalate your concerns.
If you have raised an issue with your insurer and are dissatisfied with the outcome or decision, you can contact SIRA's Customer Experience team on 13 10 50.
They will review your issue including whether the insurer’s management of the claim is in line with workers compensation legislation.
As the workers compensation regulator, SIRA is responsible for ensuring all participants are complying with the law and are held accountable when a breach occurs.