Independent Review Officer's role

The Independent Review Officer (IRO) is an independent statutory office with a variety of roles, which include:

• answering workers compensation enquiries from injured workers or their nominated representative
• investigating complaints about the conduct of workers compensation insurers made by an injured worker or their nominated representative
• managing the provision of legal assistance for injured workers
• investigating complaints about the conduct of CTP insurers made by an injured road user or their nominated representative

If you have been unable to resolve your workers compensation or CTP claims complaint with the insurer in the first instance, you can contact IRO to assist with gaining a resolution.

Phone: 13 94 76

Complaints: [email protected]

Website:  www.iro.nsw.gov.au