Standard 28 - interpreter services
Appropriate use of interpreters ensures equitable services for workers whose first language is not English or who are hearing-impaired.
Interpreter services
Principle: Workers will have access to qualified and culturally-appropriate interpreter services in the worker’s nominated language.
Expectations | Benchmarks | |
---|---|---|
S28.1 | Insurers must engage the services of a qualified interpreter if the worker asks for an interpreter, indicates a preference for communicating in their own language, does not appear to understand questions or is not easily able to be understood. | Evidence on claim file. |
S28.2 |
When engaging the services of an interpreter, insurers must:
| Evidence on claim file. |