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Standard 16 - case conferencing

Case conferences bring together the worker, the nominated treating doctor and other parties such as the insurer, the employer and workplace rehabilitation providers to discuss how to deliver the best possible return to work outcomes for the worker.

Case conferencing

Principle: Case conferences will be conducted in a manner that promotes return to work and respects the worker’s right to confidential medical consultations.

 ExpectationsBenchmarks
S16.1 When seeking to arrange a case conference, the insurer must:
  • advise the worker of the insurers intention to seek a case conference and the reasons for doing so;
  • provide a statement of the purpose and agenda for the case conference to all parties involved; and
  • schedule the case conference at a time separate to the worker’s medical consultation, unless otherwise agreed by the worker and the nominated treating doctor.
 Evidence on claim file.

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