Standard 1 - worker consent
Protecting a worker’s personal and health information and ensuring a worker’s consent is obtained prior to providing, obtaining or using information about a worker’s injury and recovery promotes trust and ensures the integrity of the scheme.
Worker consent
Principle: The confidentiality of workers’ personal and health information will be respected at all times and workers’ personal and health information will be dealt with only in accordance with their consent.
| Expectations | Benchmarks | |
|---|---|---|
| S1.1 | Insurers must obtain the worker’s consent prior to releasing to or requesting from a third party a worker’s personal or health information. | Evidence on claim file. |
| S1.2 |
When requesting a worker’s consent, insurers must provide advice to the worker about:
| Evidence on claim file. |
| S1.3 | When a request is made to an insurer from a third party seeking release of information relating to a worker’s injury or claim, insurers must consider whether existing worker consent is sufficient to enable release the information. | Evidence on claim file. |