Appendix 1: Context and relevant provisions - Standard 8 - insurer making weekly payments

Weekly payment of compensation to workers may be made by the employer or the insurer.

All stakeholders should be kept informed in cases where it is necessary for weekly payments to be processed directly by the insurer to the worker, to ensure the worker receives ongoing and timely support.

Insurers are responsible for ensuring workers receive correct weekly payments in a timely manner. In most cases the worker is paid by the employer. In some instances, it is appropriate for the insurer to make payments directly to the worker.

In instances where it is appropriate that weekly payments be processed directly by the insurer to the worker, it is important to ensure that key stakeholders are kept informed of claim progress and remain aware of their obligations and responsibilities.